The Russelior Hotel & Spa

Très mauvaise expérience, rien avoir avec un 5 étoiles. Accueil médiocre, la réceptionniste me demande de lui envoyer la réservation par mail sur un ton désobligeant. Le personnel de l’hôtel Parlent fort entre eux. La personne responsable du spa sur son téléphone allongé sur un sofa qui semblait être dérangé de nous voir. Une caution de 50dt pour obtenir deux serviettes sales et trouées. Des transats sales de reste de nourriture d’autres clients a l’intérieur du spa. Pour finir un Check out 1h après le Check in pour fuir l’hôtel. A oublier au plus vite

Super séjour !

This is my 2nd time at the russelior hotel Nd we came back as our first experience was amazing ! Such a beautiful hotel with large pools and such a beautiful design and architecture. I wanna thank Marwa the receptionist for being so nice with us from our check in and even helped us get a free room upgrade to get the pool view . The private beach owned by the hotel needs to be completed as is wasnt last year and this year surprisingly not completed but when you have such beautiful pools and resort I dont even really care for the beach. Thanks to the whole team exept the night shift receptionist who forgot that i ordered coffe and had me wait 1 hour to get some cafeine. ❤️😅

Are you allowed stay in the hotel togther in the same room if you are not married ? My boyfriend and I are looking to visit just abit unsure of that rules Could you please let us know as soon as possible as we are looking to visit at the end of June 2035

Hotel is very clean and highly maintained. However there was no tea / coffee making facilities or water provided in the room. Meaning that this had to be purchased. The air conditioning was no working we asked 3 times for this to be looked into but nothing was forthcoming. A pleasant stay but lacking some essentials a 5 star hotel should have.

I had the most wonderful time. From the moment we arrived the staff were so welcoming. They went above and beyond to make sure we felt comfortable and accommodated. I would like to specifically mention Marwa from the front desk, Chef Ridha from Le Bonsai restaurant and Sabrine from the spa for their exceptional customer service. They really were the highlight of our trip and I will always remember them. I can't wait to come back with the whole family!