Gästanvändare
2 oktober 2023
Firstly a family four we were put into room 413 which was double room they put q cMp beds in it making it impossible to manoeuvre around bearing in mind we were there for q4 days after 2 days we asked for bigger room , had to pay extra 415 pounds. The entertainment was for Turkish ppl when asked to play a uk song at night , the entertainer played YMCA once. I lost my ear bud and moved bed and was horrified it was filthy clearly hadn't seen a hoover or sweeping brush this season , defo not 4 star hotel , food is repetitive flies everywhere and no food description beside food tray to know what your eating ! Music by pool is tht loud you cannot hear what person next to you says . On the last night my partner had his watch stolen, while playing table tennis ,he called Police who came out but could not view cctv as manager was not there , she came in next day 10.30am and our taxi transfer airport arrived at 11am, partner asked for police to be called again she said if your staying I will need money for room ! Not interested in sorting issue , I have contacted hotel since being home and they have ignored and failed to respond, I then got a friend who lives there to go see them , absolutely no interest ... Defo worst hotel and management ever . One positive was most bar staff couldn't do more for you were good with kids , overworked and very underpaid . I'm always. Person tht don't really pay attention to reviews and think ppl.are being picky but most definitely not ... only AL holiday I went on and came home 3 kg lighter , my son is vegetarian the options were terrible and with no idea what was in food as no labels he ate chips and croquettes for 2 weeks. 2 days before we left 2 coaches of 18 yrs old arrived they ran a mock over hotel banging ur doors all hours of night wakening kids ... DONT DO IT WASTE OF MONEY 1600 GBP for 14 days AWFUL Picture below shows they read my mail but did not respond !
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