Brian G
19 september 2023
We stayed here on our wedding day and was given it by my brother as a present. We were supposed to have a penthouse room (didn't know this until 2 days later), but ended up staying in a normal room, which we arrived at after midnight due to wedding reception, put bag in room and had to go straight to reception and ask for a fan as the room was like a sauna. Room was very average, certainly not worth the money that's for sure as we have stayed at far superior Holiday inn 's at £85, including Air conditioning, bathroom was not very clean, broken tiles on the floor which you wouldn't expect from a supposedly Boutique hotel (room 23), and bed was very hard. The Spa wasn't open as it's expensive to run, but still ok to charge customers a lot of money per night for a very bland room and average hotel. When we went to check out (we were glad to leave) I had to chase staff around to find out where to leave my keycard as there isn't a clearly marked reception, only to be pointed eventually to someone I took to be the manager and when I greeted him was only met with a attitude and a tut, not even asked how my stay was. All in all it is an overpriced average hotel, and I have stayed in places a quarter of the price with a lot better customer service. We will certainly won't be returning again!!!!!
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