The Alexander, a Luxury Collection Hotel, Yerevan

My stay at The Alexander Hotel in Yerevan started with high hopes, as the staff initially showed good intentions and a willingness to help during a challenging time (back injury). However, after 10 days, I’ve experienced repeated mismanagement and poor execution, which have greatly impacted my overall impression. For New Year’s Eve, we arranged with the concierge to have food we ordered delivered, plated by room service, for a more elegant dining experience. This took at least six calls to coordinate. Despite the effort, the food arrived in its delivery packaging. After complaining, they eventually brought it plated—but 40 minutes later, and obviously it was cold. Breakfast has also been a constant source of confusion. Despite ordering in-room breakfast daily, we still don’t understand what is included in the room service breakfast or what the charges should be. It seems to vary depending on who takes or prepares the order. This lack of consistency is frustrating and far from what you’d expect from a hotel of this category. While the staff seem well-intentioned and eager to please, their execution is often times chaotic. The handling of our airport transfer was another disappointment. Despite detailed confirmations about needing a sedan with reclining seats due to a back injury, they provided a Fiat van with no reclining seats. After excuses and a blame game, we ended up using Yandex and leaving in a proper sedan we booked ourselves. The overarching theme of my stay has been a disconnect between intentions and execution. While the staff’s friendliness is evident (special mention to the bellhops team, amazing people), the miscommunication, inconsistency, and occasional sense of greed from management make it hard to recommend The Alexander without significant reservations. A hotel of this brand, at these prices, with these nice facilities, deserves better management for sure.

I recently had an accident during my stay in Armenia and arrived at The Alexander Hotel carried by ambulance! From the very first contact, the hotel staff have been nothing short of amazing. Even before I checked in, they prepared everything in advance to ensure I was welcomed in the best possible condition. Since my arrival, the team has gone above and beyond to make my convalescence as smooth and comfortable as possible. They assisted me in reaching my room with great care and continue to accommodate all my requests with incredible kindness and efficiency. Their professionalism, empathy, and genuine attention to detail have turned a challenging situation into a much more manageable experience. The exceptional service and care I am receiving make me feel truly supported during my recovery. I cannot recommend The Alexander Hotel enough—not only for its luxury and comfort but for its extraordinary team who truly go the extra mile for their guests.

As a member of Marriott Bonvoy, I usually pick Marriott-run hotels when I travel. This one is the most expensive I stayed at in Armenia. The service is very good. The location is too - close to many points of discovery. It has two exits - one to Northern Avenue, and one to Abovyan street, which is the main one. The rooms are of decent size but could be a little bigger, considering the price. Breakfast is probably the best hotel breakfast I have tried in Armenia.

Hotel was very expensive usd 300++ per night for each room so we expected a lot more. We booked 2 rooms for 2 nights and we did ask for extra bed in one room but was told we had to change to a more premium room rather than just add an extra bed. Complain here is reception is not great at handling exhausted guests and took too long and not pro customer service. Also, a senior member of our family was offended when one of our luggage was dragged on its sides rather than its wheels. This was all before we were headed to the room. When we got to the room, our room key card wasn’t working 😩 bummer ! I really wasn’t in the mood to tip the porter though it wasn’t his fault. I feel bad for the porter though. They had all these nice dried fruits and nuts that were not cling wrapped awaiting us and a note that was nice but was probably prepared for check in time . We arrived at night. So I took some without thinking . Next morning I feel a little strange but by evening I have food poisoning with vomiting. 🤮 cling wrap your welcome treats !

Alexander delivers on its reputation for the most expensive hotel in Yerevan with good service and understated luxury. Rooms are not very big but you have everything you need. Amenities are there too. I love their breakfast with everything you expect from a hotel of this class aided by local foods.

The Alexander is a boutique luxury hotel in the Marriott Bonvoy world. Outstanding service all the way through our five-day stay, the best I've ever had in dozens of hotel stays. The breakfast, while having fewer options than breakfast buffets at larger hotels as noted in some other reviews, was superb - high quality and again the amazing service of the hotel staff. Nice bar on the ground floor but nothing fancy. I had the Martinez cocktail two nights in a row made by two different bartenders. One was amazing and the other was mediocre - go figure. The only weird experience was when the turndown service came the first night at 9 pm, which seemed very late. I was already in bed reading and had to turn them away. They came earlier the following nights.