Caucasus Hotel

服務非常的差！廣大同胞避避雷啊！對本國人就很積極，我去明明預訂手續證件都沒問題，拖了好幾個小時辦理不了入住！態度還很惡劣，非常過分

Все понравилось, только один ньюанс, уважаемые руководители уважайте пожалуйста ваших приезжающих проживающих клиентов возле бассейна, а не тех кто приходит на пару часов к вам. Это единственный ваш минус. Спасибо Бармену Давиду за его внимательное отношение, большая благодарность, побольше вам таких работников.

Booked a smoking room with balcony , soundproof room 2 days before arrival. While checking in they told that our payment didnt go through without checking all the systems they use for selling packages , we got told that the reservation wasnt made even though we had an email confirmation .After we booked another room similar on site again without having nowhere to go at that moment they came back to us telling that they got our previous reservation in another system confirmed and that they were just sorry. We didnt get refund for 2nd room booked on site. Long story short we got non smoking room nearby the noisy stuff room for $164 instead of $82 The pool is not private for guests as its shown. It is being used by people who pay to use it too. The room is small, the mini bar had used drinks in the rooms, the carpets were dirty and we waited hours to get room service as we needed towels. The stuff is talking and laughing like theyre the only people on the floor next to our room. The manager Levon is acting like the guest is the problem since the first second we got in and argues instead of making the biggest problem look a little better. Horrible service. Do not recommend

This is the only hotel I know, where sleeping on wet pillowcases, sheets and blankets is considered to be normal. First we approached the cleaning lady asking to change the wet staff, she said "it will dry up soon"..... Then we approached the reception with the same request and were assured all would be changed. After 4 hours we came back to the room and nothing was done...nothing... We approached the reception, they appologized and said it will be done immediately. After 10 minutes another cleaning lady enters the room and gives us another pair of blankets and says "sorry, we do not have another pair of pillowcases and sheets at the moment".... Afterwards we ask for the Manager...we have not seen or heard of him/her since then. In addition, that was the first night of our honeymoon.. that is the way they treat newlywedds. We were out first thing in the morning. We understand that there could be issues everywhere, the problem is their inability or unwillingness to do something to solve the issue.

The sound of the wind in the rooms was very loud, as if you were camping in the forest, and no matter how many times we said, they said they know, but nothing can be done, the windows are broken, it was really awful, we couldn't sleep for any hour of the day, and that the swimming pool was open to the public and It was too crowded, it could not be used

Отличный отель! Надо было бы снять звезду за то что для оплаты напитков в бассейном баре надо бежать из воды, проходить до кассы, оплачивать, нести чек в бассейн (стойка бара в бассейне) и только потом наслаждаться напитками которые тебе начнут делать. Это омрачило и вызвало непонимание у меня, прекрасно разместившейся на чудо качельках у бара в бассейне. Но благо ситуацию спас муж и взял на себя беготню.