Mitsui Garden Hotel Yokohama Minatomirai Premier

It was a very pleasant stay. Location is good closed to shopping mall. Room was spacious and clean, and view was nice.

Love the general vibe of the hotel. It’s very new and clean. Rooms are spacious in japanese terms. Staff are super friendly. The skypool is not huge but good enough for a quick relaxation with poolside drinks. I’d definitely book this hotel again when I visit Yokohama the next time!

View was excellent, so is the location. However, the service & amenities did not feel to be very pleasant. The landline in my room was out of service, and I had went down to Floor 20 to reflect about it. However, there was no assistance or any attempts to fix the landline which is troublesome. Considering that I am staying in one of the most expensive rooms in the hotel, it was rather concerning that staff did not make sure the amenities are functioning well, or responding favorably to the feedback received. I understand that it is a busy period, but I am sure this is not the first time the landline phone in a room had broken down, it should not take much time or effort to fix this issue, as staff should have the experience to cope with such situations in the first place. In Room Massage itself was great. However, at Floor 20 (due to out of service landline), I had approached the staff on Floor 20 to make a reservation for In Room Massage. I was told verbally that it was about 7,000 Yen and would last for 75 minutes. However, staff arrived late, which was okay, but service ended after 45 minutes. Massage period went from 75 minutes to 45 minutes, and expense increased from 7000 Yen to 7800 Yen, which does not make sense for me. Furthermore, staff is aware that I am staying alone in the room and I am a male. It was very inconsiderate for them to send a female staff over for the bacm massage (though I am fully clothed and it is only a back massage), and that I had turned on the television so that the room would not be too quiet it still felt very awkward and inappropriate. In the first place, this situation should not have even happened. I expected a male staff instead, or at least two staff that are present, in case of any unwanted misunderstandings. I am quite shocked at the process and how the staff grossly overlooked this point. I hope this service could be improved in the future, not just to protect the customers, but also to protect the staff at the same time. That being said, the massage itself was very relaxing and soothing.

Everything was great, lovely hotel with great view. Love how everywhere we walk from the hotel, we get to see beautiful sceneries. The only unfortunate event is that they don’t provide water or water bottle upon requested as we badly needed some plain water but was told to wait till next day. Other than that, all is good, so just be prepared to bring your own water.

Hotel is near and tidy, centrally located and not far away from city center. Service is good and staff and pleasant and helpful! Would recommend to my friends!

The personnel was very friendly, the restaurant good quality. The only drawback was the fitness area which was very limited.