Settlers House York

We will not be recommending staying at Settlers House again. Although room 72 was clean the air conditioning did not work hence the room was very cold. There were no glasses for drinks. The two cups did not match. The outside ground around the pool is not finished.

Mum and I had a great 3 days staying at Settlers House. We were in one of the Heritage rooms in the rear Courtyard and it was perfect spot. The room was clean, beds comfortable and very homely. Staff where amazing and its was a very busy weekend with the York Show on but nothing was too much for them and they went above and beyond to accomodate everyone. The Outside Entertainement was brilliant the Jukes of York and the certainly pulled in the crowd. Such an amazing atmosphere at Settlers, the meals are delicious and the Pub is brilliant. York is a beautiful Town with soo much History and we will return. If you ever go to York i highly recommend Settlers House for your Accomodation

Ideally situated in this delightful period town, ample car parking space , with clean and functional rooms.I elected to eat in the restaurant and was pleasantly surprised at the standard of food ( Lasagna) delicious. Staff very pleasant and efficient, will come again.

Check-in was easy, and we were welcomed, that much I can not fault. Later on, we were there at 5.30pm to book a meal and found that we were waiting for roughly 10 minutes so that they could sort out a financial issue with an unhappy customer. I am pleased to say we were slightly acknowledged, but nothing was done to improve the situation. Meanwhile, people were lining up behind us, watching the same drama unfold. I see the place needs much better management than it is receiving. Considering there are over 100 rooms in this place. It's scary to think what could happen if they had a full house. The complaint from one that we overheard was basically, in my opinion, fair Cause for concern. For starters, there were ants in the customers' room, and they were also in ours. Another complaint we heard was that there was no hot water, which we also found out later on, so we had no hot water, and we had ants in the room. We were also quite relieved that the weather was quite mild. Therefore, the swimming pool that was completely out of service and looks like it has been that way for a very long time would have been a waste of time. We were both gobsmacked about the management side. Where there was nobody on the premises. Who could authorise a refund at the time? Which meant the customers who we were waiting behind. We're going to get no further than they already had. And they would probably have to wait till the next business day, which was several days. Why before they could be paid. It would have made more sense to have taken the customer aside and got their details and explained everything that need to be explained. Meanwhile, still being able to serve customers who had been waiting patiently. And to top it off, you could only order your meal at one counter and your drinks at another one. I would stay here again but only if I knew they had made some significant changes to improve the experience.

The room was dirty with one window covered in cobwebs including the bath tub complete with a daddy long legs. The carpet was very badly stained. I rang and spoke to a female and advised the state of the room and requested a refund as we had found alternate accommodation for the night. Female stated that the room had not been used for a while and as I had not given her the chance to offer us another room then she would not be refunding the money. The whole motel looked rundown, pool empty and dried up garden beds. Very disappointing for such a beautiful town

The rooms were clean, comfortable and well equipped, located in a convenient part of town. Reasonably priced. The rooms weren't huge and appeared bigurw in the pictures. Staff were friendly and was nice to listen to live music in the beer garden over dinner.