Yufuin Bettei Itsuki

We had a very pleasant stay with nice dinner and private indoor and outdoor natural onsen.

Room is spacious and clean except that the toilets are on second and third levels. Dinner is delicious whilst the western breakfast is also good.

This resort is definitely suitable for family with 4-5 people, there is only 1 private onsen, they do not have public one.  for those who like privacy with their vacation, this is excellent. 

Nice room with mountain view. Having a taxi allowance for 2 times. The food is delicious and the service is excellent.

The hotel said it provides free shuttle from JR to hotel upon arrival at Yufuin with prior booking via email, but they didn’t reply email until you called them. Finally we need to walk to the hotel with our bulky luggages. During check in, we checked with the female staff in short hair whether we can book a shuttle the next day, and she said they don’t have this service. When I asked again why they said in the booking description that the hotel provided free shuttle if they actually didn’t, she kept saying ‘No’! When she explained the dinner arrangement, I told her one of our family members doesn’t eat beef. Then, she gave us a poker face and blamed us for not telling her earlier. However, the point is the hotel couldn’t be connected via email, and they didn’t specify that guests should have informed them the preferred meal before arrival. Except this female staff at reception, other service staff are polite and friendly.

Excellent experience!! The 2 storey house included living room, bedroom, 2 restrooms, balcony and private onsen! The view from onsen is incredible! Kaiseki dinner was served at the main building in a private room. The whole main meal and beverage were in high quality. Breakfast on the next day morning was good too. Staffs were helpful and polite. Free taxi round trip from JR station to the hotel. And just 8 min walk from the Kinrin Lake which is prefect for getting up early for the morning mist.