Yufuin Bettei Itsuki

Room is spacious and clean except that the toilets are on second and third levels. Dinner is delicious whilst the western breakfast is also good.

This resort is definitely suitable for family with 4-5 people, there is only 1 private onsen, they do not have public one.  for those who like privacy with their vacation, this is excellent. 

It is a great Ryokan! It has its own onsen and has free cans of alcohol to drink. It also has capsules with coffee machine!

The hotel said it provides free shuttle from JR to hotel upon arrival at Yufuin with prior booking via email, but they didn’t reply email until you called them. Finally we need to walk to the hotel with our bulky luggages. During check in, we checked with the female staff in short hair whether we can book a shuttle the next day, and she said they don’t have this service. When I asked again why they said in the booking description that the hotel provided free shuttle if they actually didn’t, she kept saying ‘No’! When she explained the dinner arrangement, I told her one of our family members doesn’t eat beef. Then, she gave us a poker face and blamed us for not telling her earlier. However, the point is the hotel couldn’t be connected via email, and they didn’t specify that guests should have informed them the preferred meal before arrival. Except this female staff at reception, other service staff are polite and friendly.

We had a fantastic visit there with good service, delicious food and great accommodation. The hot spring in the room is amazing and they provide free drinks in the fridge too. The accommodation is spacious. The beds and pillows are comfortable, one of staff even know Cantonese and all of them are so nice and friendly. It worths us to rate a 5 star rating.

Very good service and environment, chill and relax