Otowaya Ryokan recensioner

Very nice view and japanese tatami style. Heavy snow and staff is very helpful to send us to station at free. Very good experience.

I do travel Japan quite often and this is one of the worst ever. The room itself is okay but service was absolutely a disaster. You can tell the staff do not care at all from check-in to departure. Did not mention where to have breakfast, did not help for luggage, did not guide you the way to the room nor telling you where the shower is. Figured out everything by myself. If you look for a standard night sure but be ready that no one is gonna help you. 100% not Japanese hospitality!

Very good service and nice hot spring. Location good.

japan style

離湯澤驛站約900公尺走路就能到達，聯絡旅館也可以免費接送，有歷史的日式旅館非常有特色，剛好凌晨下大雪在露天溫泉泡湯非常特別，早餐很豐盛很開心能吃到這麼好吃的日式早餐！

직원분들 친절하시고 아침밥도 맛있습니다. 방은 좀 추웠지만 이불이 넉넉하게 있어서 크게 불편하지는 않았어요. 정감가는 인테리어로 수수한 분위기를 좋아하신다면 추천합니다!

非常喜歡這裡的感覺

很nice的日式温泉旅館，離JR站很近，到各種餐飲也非常方便，還幫我們介紹性價比很高且可以每天接送的雪具租賃，滑好雪每天還有温泉泡，且24小時呢，下次來新瀉滑雪繼續要住這家

很棒的日式房間，還有24小時溫泉可以泡湯，半夜或是早起想要泡湯都不是問題，離越後湯澤車站也是走路即可到達的距離，很棒！

雰囲気も良く、建物や施設の見た目も古過ぎず趣がある。駅まで近いのでお土産を買ったり食事にも出かけやすい。お風呂は中湯と露天風呂が一つずつあり快適であった。

온천도 좋았고, 조식도 좋았어요. 석식은 여관에서 제공하지 않아 밖으로 나가서 해야 하는데, 부근에 갈 만한 곳은 적어도 하루 전에 예약해 두는 게 좋습니다.

老闆娘非常親切，英文溝通順暢，且會熱心提供接駁服務