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Verifierade recensioner
Läge och interiör9.1
Bekvämligheter8.9
Service9.4
Renlighet9.1
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Avslappnande spafaciliteter(9)
Utsökt frukost(9)
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Praktiskt läge(8)
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Utsökt buffé(4)
Gästanvändare
Japansk stilrum med 10 Tatami Rökfri
Bodde på nov. 2024
Familj
3 recension
9.0/10
Utmärkt
Publicerades 27 dec. 2024
The hotel is close to the train station, but need to walk uphill. Although we clearly booked 2 adults 2 kids in Trip.com but the hotel still charged the extra costs for 2 kids (2 years old) for additional 4400 Yen, pay cash at the checkin counter. The room was ready at 3PM and got the room on 3rd floor with mountain view at the back of hotel. The room was spacious, nice and clean. Staff came for turning down the bed futon in the evening. The breakfast was so amazing and plenty of choices. Overall, we had a good stay.
Översätt
Svar från boendet: Our hotel is only a 3-minute walk from Echigo Yuzawa Station, but as you say, the slope is steep, so we do not recommend walking here with large luggage.Please call the hotel when you arrive at the cab stand at the west exit of Echigo Yuzawa Station.We will pick you up immediately.Please try it next time.
Anonym användare
Japanskt rum med 8 Tatami
Bodde på nov. 2024
Familj
2 recension
9.0/10
Utmärkt
Publicerades 23 dec. 2024
The location was great. It is walking distance from JR station with gd dining places. Across the road is 7-11 and walking distance to Yuzuwa Kogen (10mins).
Översätt
Svar från boendet: From the photos you posted, it looks like you stayed before the snow had yet to fall.There is more than a meter of snow around the hotel today and it is very crowded with guests who are there for skiing and snowboarding.The open-air snow viewing is also great, so please come again if you have a chance.We are waiting for you.
SilverGecko
Rum med Halvt Öppet Luftbad Rökfritt
Bodde på sep. 2024
Par
11 recension
10.0/10
Enastående
Publicerades 17 okt. 2024
This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious.
Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.
Översätt
Svar från boendet: It is my pleasure to help you have a pleasant stay.Thank you very much for staying at Yuzawa Grand Hotel.The autumn leaves are a little late this year, so the pictures you showed us are noticeably green, but I am glad to hear that you enjoyed your time at the hotel.Echigo-Yuzawa is a fascinating area that changes dramatically with the seasons, so we hope you will visit us again in a different season.We are sincerely looking forward to your return.
Gästanvändare
Japansk västerländsk stilrum Rökfritt
Bodde på jan. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 17 feb. 2025
Nice location closed to train station ! The room size and service is good ! Hot spring facility is also very nice !
Översätt
Svar från boendet: I'm glad you like it and I'm glad you like it too.If you ever come to Japan again, please come to our museum.We are waiting for your return.
Gästanvändare
Japansk västerländsk stilrum Rökfritt
Bodde på jan. 2024
Familj
8 recension
10.0/10
Enastående
Publicerades 25 mars 2024
Good Location, Good Service, Close to JR station and Staff are very friendly. Dinner is Good.
Översätt
Svar från boendet: I am glad too that you liked it.If you ever come to Japan again, please come to our museum.We are waiting for your return.
Cindy chia80
Rum med öppet luftbad
Bodde på dec. 2023
Familj
2 recension
10.0/10
Enastående
Publicerades 16 feb. 2024
Good service. Nice food. Great location!
Översätt
Svar från boendet: It's a footbath in front of the station!Have you tried it?There is very little snow this year, but usually the hotel is surrounded by more than 2 meters of snow.Please come again in a year with heavy snowfall this time.
KLC2025
Japanskt rum med 8 Tatami
Bodde på feb. 2024
Familj
9 recension
6.0/10
Publicerades 9 apr. 2024
The room is so small, and the facilities are not maintained well. Additionally, the price is quite high considering these limitations. The staff is friendly but they can’t assist with restaurant reservations. And the guests are not permitted to use the hot spring and shower facilities on the same day after checking out but this area is primarily suited for snow sports. Considering these factors, the overall value for the price paid is questionable.
Översätt
Svar från boendet: I am very sorry that I could not satisfy you.As for the room size, it was due to the fact that we were fully booked and could not upgrade.Regarding the reservation of the restaurant outside the hotel, we used to help you with your reservation, but due to a series of troubles such as "you did not show up at the restaurant at the reserved time," "you suddenly requested to change the number of people," "you suddenly canceled your reservation," etc., we have stopped helping you with your reservation.Of course, we do not expect all guests to engage in such behavior, but due to these circumstances, we ask guests to make their own reservations for dining places outside the hotel.
TTboiz
Japanskt rum med 8 Tatami
Bodde på nov. 2023
Familj
11 recension
9.5/10
Otroligt
Publicerades 8 dec. 2023
Pretty old school hotel outdated furniture but has the traditional japan feel. For myself its a gd experience but will choose another hotel next round :)
Översätt
Svar från boendet: The hotel has been in business for 90 years.The building has been repaired but is not new.We regret that we are unable to meet your needs.
Gästanvändare
Rum med Halvt Öppet Luftbad Rökfritt
Bodde på feb. 2023
Familj
2 recension
10.0/10
Enastående
Publicerades 1 maj 2023
One of the nearest hotel from the shinkansen station. Next to the carpark is the skiing area where you can play with the snow. The public onsen are great. One with huge indoor pool and 2 hot and 1 cold outdoor pool. Another one with only indoor pool. The dinner is really good with lot of varieties and delicacies. The room are big with two beds and tatami for 3 and with onsen type bath tub. The checkout time is quite early but the hotel provide free luggage lockers, good for those waiting for the train after checkout.
Översätt
Svar från boendet: DearIt is my pleasure to help you have a pleasant trip to Japan.Our hotel is located right in front of Echigo Yuzawa Station, making it easy to get to the ski slopes.We have a full lineup of rental goods so you can enjoy skiing with nothing.*We do not rent goggles, gloves, or hats. Caution!Please come back if you want to enjoy the snow and hot spring again.We are waiting for your return.
Sandra_in
Rum med Halvt Öppet Luftbad Rökfritt
Bodde på dec. 2022
Familj
9 recension
10.0/10
Enastående
Publicerades 26 jan. 2023
We can use the free locker for put down the luggages and then we go to ski. The breakfast is awesome. There is the kid friendly hotel because my son can play with many rubber ducks in hot spring.
Översätt
Svar från boendet: It would be our pleasure to help you have an enjoyable trip.We have about 500 toy ducks in total.Please try to count them next time.
PimWongnuch
Rum med Halvt Öppet Luftbad Rökfritt
Bodde på feb. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 5 apr. 2025
Yuzawa Grand Hotel อยู่ใกล้สถานี JR Echigo yuzawa พนักงานบริการดี ห้องพักสะอาด สะดวกสบาย มีเก้าอี้นวดผ่อนคลาย onsenสวยงาม อาหารเช้าเยอะและอร่อยค่ะ ช่วงค่ำๆมีพนักงานมาปูที่นอนให้ จุดรอบัสไป Gala yuzawa หรือ ลานสกีอื่นๆ อยู่ข้างๆโรงแรม ถามพนักงานที่ counter ได้เลย
Översätt
6/7
Svar från boendet: We can tell from the photos that you had a pleasant stay.If you ever come to Japan again, please come to our hotel.We are sincerely looking forward to your return.
Svar från boendet: The parking lot of the hotel is small, and accidents have occurred due to the frequent access of vehicles from outside rental stores.To prevent accidents, we prohibit cars from outside rental stores from entering the parking lot.
Svar från boendet: The hill in front of the hotel is steep, so it is difficult if you have large luggage.Please call the hotel when you arrive at the cab stand at the west exit of Echigo Yuzawa Station.We will pick you up immediately.
Svar från boendet: I am glad you like our museum and I am glad you like me too.Your comments will be very helpful to future travelers who have never stayed at our hotel.Thank you for your detailed comments!
Svar från boendet: We are glad you like it and we are glad you like it too. If you ever come to Japan again, please come to our museum. We are waiting for your return.