Galaxy, BW Premier Collection

設施完善，風景優美，值得

Starting with the positives, the hotel was clean and tidy throughout, our room was cleaned daily to a high standard and our towels were replaced regularly. The location is brilliant, it is on the beach front and a 5 minute walk to the main strip where there is many restaurant and bars. On the most part, the staff are very helpful and always on hand to assist with any needs, unfortunately the same can’t be said for the manager and a small selection of the staff. To put it simply, the pool situation is a JOKE. The infrastructure of the hotel CANNOT accommodate for the large volume of guests they have at one time. There is only 1 adult pool for the guests to relax around with only a small number of sun beds available. This means that it is extremely difficult to secure a sun bed throughout the day. Many other guests began to “reserve” sunbeds from as early as 6am which is expected due to the extremely low amount of them. This prompted us to do the same, simply because that’s the only way to ensure we got one, this then prompted certain bar staff to come along and move our towels off of the bed and place them on the bar. We then returned from having breakfast to find that our chosen sun beds had been taken and there was no where else to sit. IT IS ABSOLUTELY APPALLING. Moving on, the hotel has claimed a section of the beach for the guests staying. This sounds perfect at first because of the hotel being all inclusive… The hotel then charges €10 each for a bed on the beach per day. With the weather being 30C+ from early morning, you can imagine how hot the sand gets on your feet. We found that this was the only option on some days due to lack of sun beds available at the pool. Again, this demonstrates that the hotel cannot accommodate the large volume of guests they have. The manager… Where to begin with him, we found him to be very rude and dismissive with all issues raised. He would often resort to raising his voice in attempts to dismiss any concerns/queries we had and further demonstrated a lack of professionalism and urge to ensure guest satisfaction was priority. He enforces the rules regarding dress code within the hotel, mainly aimed towards females. My partner was wearing a BEACH COVERUP over her bikini when within the hotel, it visibly covered her body from top to bottom but still deemed unacceptable??? This being said, some females can then been seen walking past in just a bikini and it was totally fine, where is the consistency? When we asked the staff member who challenged my partners attire, she stated “IT IS MY MANAGER, HE WOULD NOT BE HAPPY WITH THAT”. The soft drinks are tasteless, the COLA is possibly the worst drink I’ve ever had, completely flat and again tasteless. This is a fair review and so must be noted that the cocktails are nice, with a wide variety and the MYTHOS lager is also very nice and cold. Further to this, the evening entertainment is good by which the hotel has singers and musical bands playing until 11pm every

We’ve just returned from an unforgettable two-week stay at the Galaxy Hotel in Laganas, and I can honestly say it exceeded all our expectations! From the moment we arrived, the staff were incredibly welcoming and friendly – nothing was too much trouble. Their warm hospitality made us feel right at home and set the tone for a truly relaxing holiday. We stayed in room 3322, which was absolutely beautiful – spacious, immaculately clean, and with a breathtaking view of the sea. The newly renovated bathroom was a real highlight, featuring the most incredible shower, plus thoughtful touches like soft robes and slippers. We also appreciated the in-room tea and coffee making facilities, perfect for a quiet morning on the balcony overlooking the waves. Travelling as a family, food is always important – and Galaxy Hotel delivered in every way! The buffet offered an incredible variety every day, with something to suit every taste and diet. Everything was fresh, flavourful, and beautifully presented. One of our favourite spots was the beachfront, where we regularly rented sunbeds for just €20 (for two beds and a parasol). What makes it even better is that the €20 goes towards food and drink at the beach bar – so you essentially enjoy your spot for free if you’re planning to eat or sip cocktails by the sea! Every detail at Galaxy Hotel is designed for comfort and enjoyment. It’s clear they truly care about their guests, and it made our family holiday feel extra special. We would return in a heartbeat – highly recommended!