Belvedere Gerakas Luxury Suites

Our stay at this hotel was not what we expected, there were several issues that impacted our experience. On arrival at the hotel, the initial room we had been allocated had been crossed out on our paperwork. We were told it was a typo and shown to an alternative room, room 203 which turned out to be dark and dingy - think hostel or faulty towers. In room 203 - the air conditioning was broke, wires for the lamp were taped together, the fridge didn't work and made noise all night, the bath water ran brown. To top it off, we were given two single beds despite booking a double room as we were celebrating our wedding anniversary. The neighbours were partying and arguing until 4 am and the phone to call reception was broke, you had to hold the wire into the handset to enable you to make a call. When we woke up the first morning we went to reception to inform them we were unhappy with the room allocated due to it not being what we had booked nor what was advertised in the brochure, the reception staff informed us that there were no alternative rooms available due to the hotel being fully booked, but assured us we were a priority for a new room if one became available. I contacted TUI in the app to advise the of the room allocation and the problems we had. After a short while we had breakfast and went and sat by the pool, the young man from reception was incredibly helpful and managed to secure us a different room after our TUI rep visited (though it's unclear if this was just a coincidence). The second room we were allocated was 414, it was larger and closer to what we expected from the advertised rooms when we booked. In room 414, the air conditioning didn't work, the shower appeared to be blocked and flooded the bathroom and bedroom, the toilet was faulty and ran water all night (this was reported to reception due to my husband being a light sleeper but nothing was done), and the bathroom ceiling was leaking and dripping on to us when using the toilet. The toilet door could only be closed by slamming it shut, which was extremely disruptive at night and I would imagine this wouldn’t be pleasant for the neighbours either. There were a number of other guests that were also complaining about room issues and had been allocated incorrect room types, some were even charged an ‘upgrade fee’ to change rooms. Now onto the positives, the young man and woman working at the pool bar were extremely hardworking and friendly. The pool and jacuzzi were nice and warm and also appear clean. The cleaning staff are very hardworking and the hotel appears well kempt. The location itself is peaceful (aside from the noisy guests) and it pleasant for a bit of R&R. Breakfast was edible, and lunch was nice, we chose to eat our evening meals elsewhere. We would highly recommend the local taverna ‘Perfetto’ at the top of the hill for authentic Greek food they do an amazing Beef Stifado and their grilled prawns are excellent their customer service is excellent and food

After reading the reviews of previous years, I was expecting an average stay. But I think there must have been a shift in management and a complete rebrand. Areas of the hotel have also been renovated and refreshed. It's a beautiful hotel. The breakfast is great, in a beautiful room that is open to a large balcony, the rooms are spacious and look very similar to the photos. The cleaners come every day which is nice. The pool is cleaned, the sun lounger cushions are new and really comfy. And also ALL staff are extremely friendly and go above and beyond. By far the comfiest hotel room we have ever stayed in! The only issue is the climate/ tourist tax which is €10 a night which is a little eye watering, but if you are expecting it then it's fine. Overall a wonderful stay in a much improved hotel. Don't hesitate to stay here! Also perfetto restaurant just up the road is delicious!

Late booked 5 night stay. Hotel very clean Rooms in 600s have a good view.Excellent air-conditioning. Rossa's bar part of the hotel a very short walk away where George and Spirios will make you most welcome. George makes delicious cocktails only €8.00 during happy hour 19.00 to21.00. If you want a quiet break with great beaches nearby and welcoming staff can highly recommend Gerakas Belvedere Hotel and Spa Andrew and Amanda visiting from uk.

Without a doubt one of the most stunning scenic hotels I have ever stayed at. Firstly, and most importantly, you DO really need to hire a car here. The hotel is in the middle of nowhere and if you are able to drive then do it, there is no entertainment at the hotel. Saying that, its a lovely hotel with lovely staff. We were there for a week, car hire was not an option but the pool area and the pool itself was never busy. Anastasia on reception was lovely, polite and helpful. Big shout out to George who runs the bar and Spiros who both made our holiday. Both of them brought their own fun in the evenings when sitting at the bar. Our room was kept nice and clean by the cleaning staff. The drinks here are 10 euros for a vodka and tonic so take plenty of spending money!! Getting a sunbed in the morning was never an issue and they are the wooden frame ones with a squishy topper so very comfy. If you are looking for a very quiet, scenic getaway this is the place for you.

Just back from a week in this lovely hotel. Terrific location and lovely views from it's elevared position. We went b and b and had a large, airy room with a very comfy bed. Although we had cooking facilities in the room we never used them as there are plenty of local tavernas to eat out in. The pool is lovely and never got crowded, lots of sun beds, though it was so hot during our stay, we stayed in the shady bits by the pool bar! The staff are all very helpful, special mention to Spiros who seemed to be everywhere morning until night. Ate at the Villa Rosa a couple of nights, amazing freah fish. The pizza restaurant just up the road we also tried, which was very nice but quite expensive. If you want a quiet holiday with a great location this is the place for you.

My wife had previously stayed at this hotel with friends and was keen to take me, mainly because of the peace, the rural location & the beach. I was well aware that it was not a 5* hotel & have stayed in Greece before. Our flight contained a very disruptive/aggressive passenger who was sitting very close to us. Police boarded the flight on arrival; we were quite shaken & arrived at the hotel at 9.30pm on Saturday 9th September after several hours of travel. It was raining & a storm was due. We mentioned our scary flight experience during booking in, "well your holiday starts here" was the response & we were handed our room key. I asked where the bar was as a drink was desperately required, to be told that it was closed because of the rain. I asked if I could have one beer to be taken to our room, to be added to our bill, to be told that it could not be provided as the bar was closed. It's a hotel, surely a drink can be obtained at 9.30om in a Saturday night, but apparently not. We accepted this, deciding that a cup of tea in the room would suffice, only to find that the room contained only a kettle & 2 cups. I returned to reception & asked if we could have 2 teabags & milk, to be told that this had to be purchased from the shops by us. It's now 10pm, dark, raining & no shops are closeby. I was too weary to argue but could have wept to be honest. Later the receptionist brought a couple of teabags & a cup of milk to us. Not a great start & it set the tone. We visited the outside bar on 4 evenings after eating out & found George unpredictable to put it mildly. If we went to the bar to be served he told us it was table service. If we sat at a table we eventually had to go to the bar to be served. We gave up trying. We only drank soft drinks around the pool but the staff behind the pool bar never cracked a smile. Breakfast was quite basic & the room was run by an excellent, motivated young male who also worked in the bar at night, although in the evening he was supervised by George. Our room was quite basic but acceptable. The area is beautiful & there are nice places to eat out but the hotel was underwhelming, especially our "welcome".