Astir Palace Hotel

Awful place.. I rarely make the effort of writing a review but this place has ruined my holiday with my family. It was very expensive and a major disappointment. * In my first room I had no socket next to the bed. * Pools are very small and nearly not enough * We paid for All Inclusive but it hardly feels like that.. the food options are very small and if you want to drink at the bar outside lunch hours you have to pay for most of the things. I went to ask for a CAPPUCCINO and they said that its not included. * Beach has ZERO sunbeds, the sunbeds are a little further from the beach put on a platform with no sand, just dirt. * First night I was put in a room with NO WINDOWS because my initial room "had issues with AC" (my guess is that the room was occupied when I arrived, because right after the cleaning ladies passed it, they switched me in) * Wifi exists but its unusable * TVs are old and even they are "Smart" they do not connect to the network (Some of them even have this option removed to prevent overuse of the Wifi) * AC only works if you shut the blinds * Everything is old, furniture, doors, walls, it feels like they haven't changed anything in 40 years. * We can barely sleep at night because of where the rooms are placed, there's constantly noise outside. * There are no queen/king sized beds, just two single beds put together, but the gap in the middle is huge.

Even though we booked last minute, the partial sea view was a bit disappointing. Laganas is known for it's thriving night life for younger people and if you are looking for a peaceful family vacation it is definitely not a good choice. The sun-beds around the pool are free but those on the beach were around 7€ a pair. Since our flight was later in the evening and we checked out around noon, we were owed lunch and dinner because we payed the all inclusive fee in advance. We did not receive it, with an explanation that they don't give out any lunch packages nor did anyone ask for them. It was surprising to us because it is very common (in Greece) that if you pay for the meals in advance you have to get them, in lunch packets or in money. For the 4 of us, the surcharge for all inclusive was around 100€. The reception staff weren't billing to meet our requirements. The food was decent, the all inclusive drinks and ,,food'' were disappointing. Few water-downed sodas and sandwiches were what you get at the bar of the hotel next to Astir Palace. Water dispensers were only available during meals in the restaurant or in the bar, since the tap water is not drinkable. Rooms were clean, there was occasionally some noise from the young British mates but all in all, pretty disappointing experience.

Signs should be put up notifying payment for where to payfor sun beds around the hotel and pool area .Not just some women turn up asking for money .Owner aggressively arguing with staff by the pool cafe as soon as we arrived which we found horrendous and very unprofessional as paying customers don’t want to hear this whilst on their holidays to relax ,hotel very basic 3 star .could do with coffee/tea making facilities in the room ,Food very much catered for German people and not a lot for children ,a lot of people pushing in queues and taking food out of restaurant,beach front location which is really good