Gästanvändare
26 augusti 2024
There is a lot of hype about the Salzburgerhof from its own web site and reviews. What is clear, is that there is no consistency between what one reads, what happens for some and not others etc. The hotel itself is spotless and the food amazing. However, staff aren't always friendly and on arrival there was no explanation what so ever about where things were, how things happen, how the discount card works etc and we were left to find our room with our cases. Staff in the restaurant looked fed up and worked off their feet. In the morning for breakfast various staff struggled to raise a 'good morning' and looked as if preparing eggs was far from what they would rather be doing. The rooms are spotless and the pools, spa area great. However, it sells itself on being a wellness hotel and yet all along the outside by the bar and water area is smoking. This smoke pervades the bar when one can have tea and cakes and is revolting. There is nothing remotely healthy about smoking and yet non smokers cannot sit here as the secondary smoke inhalation is revolting. Why oh why have smoking when every bit of medical evidence says it's bad for health! I would recommend the hotel, but they need to improve guest relations, especially in how one is spoken to on arrival and if there are any questions during a stay. Show guests around so they know where to go, what to do. I and many guests also feel it's very tight of the hotel not to provide the summer card like nearly all hotels do in Zell. As guests we are paying a great deal, the least you should or could do, is provide a summer card.
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