Hotel Matthiol

We booked two nights at this hotel, paying $4,500 for two rooms. After the first night, we realized there wasn’t much to do, as everything in the area closes at 7 PM, and the hotel itself offers no activities. The next day, we decided to take our kids skiing, but unfortunately, my son had an accident and injured his knee. In Zermatt, getting immediate help isn’t easy, so we had to cut our trip short and return to Dubai for proper medical attention. Before leaving, I asked the hotel if they could cancel our second night and provide a refund, given the circumstances. Not only did they refuse, but they also showed zero concern for my son’s injury. They didn’t offer any assistance, nor did they call for an emergency doctor. Their only response was, “There’s a doctor in town—order a taxi and take him yourself.” The real issue? The hotel is in a remote location with no taxis or buses readily available, and as first-time visitors, we had no idea how to navigate the situation. With no other option, we canceled our plans and flew back home. This experience taught me a valuable lesson: just because a hotel is expensive doesn’t mean it offers better service. In this case, a three-star hotel might have been a better choice.

Poor location,too expensive ,not worth that . breakfast not even have sausage .