Cervo Mountain Resort

Cervo Zermatt offers maybe THE best location in Zermatt for ski ******* as it's ski-in and also very easy to get the mountain train going to Sunnega (2200m). Yet, having a perfect location is not enough here. For the price you pay, (1000+€/night) you would expect a bit more. The box where you put your shoes after ski barely heats, resulting in getting wet shoes the next morning. The breakfast buffet is quite limited when compared to many other hotels and resorts in the same price range. Service at breakfast was slow to extremely slow, even when only a few tables were having breakfast. The restaurants for dinner (we tried the Lebanese and the Italian) are good, but clearly nothing spectacular for the price. Special mention for the 10CHF/L tap water. Always leaves you with a very bitter taste when a restaurant (or any kind of company) just abuse on a pricing of something that is "free". Paying high price for a quality and rare wine, no problem. Paying high price for something that literally costs them nothing, is something I'll always struggle to accept. Abusing of the fact that people will always need water during a dinner. Everything else is already expensive, what about not abusing of your wealthy clients by charging reasonable price for tap water? We were staying in building 3. The sound isolation is extremely bad. 2 nights out of our 4 nights we stayed there, we were waken up in the middle of the nights by noisy neighbours. One night, at 1:30am, we could hear our neighbour from above, shouting over the phone, it felt like he was sitting in the room with us. Overall, an expensive place for what you get. Still a nice place, but massively overpriced.

Amazing, amazing, amazing! This hotel is 100% on my list to come back to for so many reasons!! Firstly, the moment I walked in I was welcomed and offered a seat in a sitting area to do the check in and a prosecco, what service!! When I got to the room, wow!! Super luxury mountain lodge feel, it's technically ski in and ski out as the tunnel to the chair lift is connected to the hotel and one of the runs ends at the reception of the hotel, it wasn't open yet when I visited but it did have snow and soon to be ready for ski in and ski out. But back to the room, it had a full bathroom with a bathtub and a separate shower and a huge basin area for getting ready, girls if you know you know! The view from my room was stunning! It looked out to the snow and some of the trees and did I say snow?? It was magical!! They also had a lot of wellness options at the hotel such as day spa, sauna, steamboats and my favourite was the outside onsen (jacuzzi) that looked out to... you guessed it... the snow covered mountain, it was honestly incredible - freezing when you got out, but a hot shower fixed that up!! The restaurants and bars were great. The first night I dined at the restaurant upstairs (unsure of the name, but even though I was a solo traveller, we were travelling as a group but stayed in solo rooms) and dined in the private dining room, the food here was exceptional and the wines to match the meal were great. The restaurant downstairs where you have breakfast of a morning, turns into a dinner venue of an evening and is very Moroccan inspired food. The flavours were incredible and the chefs did a great job. There was a little issue with a prosecco not being brought out 2 times to our group once they'd been ordered, but the staff resolved it and it didn't affect the stay or experience at all. The only thing here was the usual European adapters didn't work in the room, but the lovely staff in reception loaned me a Swiss plug/adapater that I could use. The most amazing thing about the hotel is the staff. I accidentally left my bag at another venue and was so worried as it had my phone and my wallet inside, and the staff did everything, they paid for my taxi fare (put it on my room charge to settle the next day/check out) and they investigated all of the venues in the area and called them to retrieve my bag and my phone. Nothing was taken from it and I was and still am so so grateful! The general manager even came to say hello at dinner and bidded us a good farewell on our last night (this was before the bag incident). I've also received a follow up email from the hotel post stay to check in and see that everything was okay. In all honesty, I don't think I've had such a personalised experience at a luxury hotel of this size before, it felt like a small boutique hotel, but from the looks of it, they had quite a few rooms and customers coming and going for food and drinks. Cannot recommend enough, and cannot wait to return again someday!!

Great hotel experience, service and a very modern hotel. The staff was very polite and always readily avaliable. My family and I stayed here for two nights and we enjoyed the mountain view and everything else. Would recommend to anyone and definitely come again.