kwong choon thum
9 april 2025
The first impression was poor customer service, there were no front desk staff nor anyone to receive or direct customers on arrival, only a small notice to inform customers to check-in in another hotel. The room facilities and furnishings were rather old, the beds were more like extra bed’s bed frame and mattresses were barely 4 inches thick, can’t provide the support needed. As Zermatt is an international tourist destination, there is no English channels on the TV programmes. Breakfast provided was very simple, mainly bread, some bakery n cereals. Would not recommend anyone to stay. Only plus point is location nearby train station n town centre.
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