The Omnia

各方面非常滿意，服務人員熱情。 房間贈送了洋酒，巧克力和蘋果. 唯一遺憾的是立着的吊車，遮擋了景觀視線，還有噪音。但這不是酒店問題，據説是基建造學校。 有機會會再來住.

酒店升級了房型，一切都很好， 自帶的米其林餐廳味道也很不錯 下次來采爾馬特還住這家

The staff was absolutely incredible from check in to check out! We enjoyed every moment of our visit from the snacks on their lovely outdoor deck, to the pool and outdoor hot tub (with a view of the Matterhorn), the work out room, the dining room for breakfast (with delicious breakfast foods / and my daughter is Celiac so they had plenty of gluten free options for her), the spacious rooms with a view of the Matterhorn from the balcony, the lounge area where we played cards as a family and the electric car ride to and from the train station. Every staff member was professional, kind, attentive and hospitable. We would definitely go back!

My husband and I came to stay at the Omnia for our honeymoon and WOW were we impressed! Not only was it the scenery and hotel beautiful, but the quality of service was by far the best we have ever received. They pick you up from the train station, drive into the bottom floor of the hotel where the driver takes your luggage up to your room in one elevator and sends you up to reception in the other elevator. We were greeted by name, brought to the terrace that overlooks the Matterhorn, given free welcome drinks and snacks, and it was out there while the staff finished checking you in. We then got brought up to our room and given a tour of the room that they had upgraded for us (by quite a bit!), set up a Mr. and Mrs. set up with balloons, real flowers, a card and champagne, and soft music playing in the background. Not only that, but it was my husband's birthday while we were there and while we were out that day, they switched around the set up to be birthday balloons, chocolate, and another card! SO sweet. AND there was a bottle of bourbon that is complimentary and was refilled as needed throughout our stay! The staff also looked out for our every need and truly went above and beyond in a subtle way (for example came and gave us evening chocolates every day to check in with us to see if we needed anything else for the evening). They knew us by name and treated us like family before, during, and after our stay. Without a doubt the best hotel we've ever stayed at. SO worth it. Would happily stay again and again.

Excellent stay at The Omnia, Zermatt. Stayed at The Omnia for 2 nights in June 2025 and it was great in every way. The hotel is beautiful, very well located. Lovely breakfast overlooking the Alps! Very nice pool area and spa as well and outdoor spaces / terrace. But the aspect that stands out - is the very warm hospitality and wonderful service. The staff were all very nice - and the attention to detail was truly exceptional. Will be glad to go back to stay at The Omnia again.

This hotel makes an astounding impression right off the bat, as you zip into a literal cave via electric taxi, then take an elevator up about six stories to the lobby. Then, you're whisked away to a gorgeous patio to enjoy a free drink of your choice along with snacks, and when you're ready, the staff guides you to your room (where your luggage is waiting) and tells you everything you need to know -- most importantly, that the bottle of bourbon in your room is FREE and will be refilled daily. If you still need to know more after that, I dunno what to tell you. But just in case, our room was modern and lovely, with a view of a verdant mountainside and a few dozen sheep. There's a neat indoor/outdoor pool and hot tub with a Matterhorn view. The public spaces look a little bit like an MC Escher drawing (that's a compliment). Every single employee was kind and helpful. If I had a single gripe, it's that there was no shower in the room -- just a tub with a sprayer. For many foreign travelers, this might be weird, but I got used to it. Book this hotel now!