Hotel Alpina

The floor is very dirty like never be cleaned before. The balcony’s door can’t be locked and the staff isn’t very helpful. They think it’s not a problem and don’t want to fix this.

staff is incredibily helpful, nice and professional. Room small but tidy. Clearer sign showing the check-in location will be appreciated

Excellent location, 5-10min walk from the train station. Near to both Coop and Migros. Room was cosy and clean but mattress/bed will need upgrading. It's too soft and will sink in when sleep on. Check in counter is in another hotel a few steps away. Will be great if guests can be informed prior. There's a small lift in the hotel, good for those with heavy luggages!

Alpina is a very nice hotel with awesome location and facility, also the staffs there are friendly, highly recommend to stay here in Zermatt!

I wish I was writing a glowing review for this hotel but I simply cannot as I find it inexcusable that in this day and age there was no complimentary tea/Coffee or even a kettle in the room. Secondly the breakfast was an absolute joke. Boiled eggs and slices of meat with cold bread. Utterly diaspoointing for the cost. The room itself was good and warm but had paper thin walls. I could hear every conversation in the other room and the snoring guests at night. Won't be staying again.

The room is not comes with kettle and the location is quite far from the station. Not so friendly for travellers with big luggage. The breakfast was good. The room is quite old and a bit smelly. However, the balcony is good and the view is nice. Overall is average.