Xiongcheng Hotel (Zhangjiajie Tianmenshan Cableway Station) recensioner

Svar från boendet: 非常榮幸獲得您的五星好評，我們將始終如一的保持優質的入住環境，温暖如家的貼心服務。期待您的下次入住，祝您生活愉快！

Svar från boendet: 尊敬的客人：您好！非常感謝您選擇入住並反饋真實體驗。但對於入住過程中遇到的不愉快，我們致以最誠摯的歉意。酒店所在樓為綜合用途，部分樓層為長期住户區域。對此給您造成的意外和不便，我們深刻反思 ，目前已聯繫合作平台加以補充，您描述的房間衞生問題是我們清潔流程的嚴重疏漏。我們已第一時間對當值清潔人員進行專項培訓，避免此類問題再次發生。再次為您的不佳體驗道歉，也感謝您的直言不諱。期待以實際改進重新贏得您的信任，祝您此後旅途皆順遂。

Svar från boendet: Dear guests,Thank you very much for sharing your feedback on your stay, which is important to us and helps us continue to improve the quality of our services.The fact that the hotel shares a building with other hotels and private residences and that the elevator is a pattern that was formed in the early stages of the building plan. Despite this, we have always strived to provide our guests with an independent and high-quality stay.We are delighted to know that the hotel's location is convenient for your travel and dining. A short 5-minute walk from Tianmen Mountain Cable Car Station, you'll be spoilt for choice with a variety of restaurants to explore the area's beauty and cuisine.We regret that the breakfast did not meet your expectations. We will re-examine the selection and quality of our breakfast, and strive to find a better balance between price and quality, so as to provide guests with a more hearty and value-for-money breakfast experience.Regarding the hygiene of washing machines and dryers, we have immediately arranged for staff to carry out deep cleaning and maintenance, and strengthened daily inspections to ensure that the equipment is in good operation and hygiene. We apologize for any inconvenience caused.Thank you again for your honest feedback, and I hope that there will be opportunities to provide you with more perfect service in the future to make up for this regret.

Svar från boendet: Dear Guest,Hello! Thank you for choosing to stay with us and for leaving such kind feedback! We are delighted that you were satisfied with the hotel's location and cleanliness —— we are conveniently situated next to the Tianmen Mountain Cableway Station, just a 3-5 minute walk away, making it extremely convenient for catching the early cable car or returning after a day of sightseeing.Your rating of 4.2 is both an encouragement and a motivation for us. We will continue to refine our detailed services to strive for creating a more comfortable stay experience for every guest. If you have any needs during your next visit, please feel free to contact our front desk at any time, and we will do our utmost to assist you! We look forward to welcoming you back soon and wish you a smooth and happy life, with wonderful journeys always by your side!

Svar från boendet: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Svar från boendet: Thank you very much for your recognition and five-star rating of Xiaoxiong! With your encouragement, Xiaoxiong will definitely strive to do better!

Svar från boendet: Dear guests: Hello! We apologize for the inconvenience you have experienced during your stay and we apologize to you in the deepest possible way.The room floor problem you mentioned has been informed to the relevant departments as soon as possible, and the staff on duty have been trained. The hotel has installed an electric water heater with a capacity of 80 liters, and if the hot water runs out, you need to wait for the automatic heating time, which is about 15 minutes. Once again, we apologize for your bad experience, we know that word of mouth comes from the details, and we will take action to reverse the shortcomings. We look forward to regaining your recognition with a new look and wish you a smooth and comfortable journey in the future.

Svar från boendet: Thank you for staying in and reviewing us during your busy schedule. I am very happy that you can stay. Welcome to visit next time and wish you a happy life.

Svar från boendet: Thank you for staying in and reviewing us during your busy schedule. I am very happy that you can stay. Welcome to visit next time and wish you a happy life.

Svar från boendet: 尊敬的賓客：您好，感謝您選擇本酒店及最真摯的點評，很遺憾沒能得到您的滿分點評，酒店是有招牌的哦，可能是沒有英文標識，讓您找起來比較費勁，您的反饋小雄已收到，也會派工程去跟進，給您帶來的不便，敬請諒解，期待您的再次入住哦

Svar från boendet: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Svar från boendet: Thank you for choosing our hotel and sharing such a detailed stay experience! We are delighted to learn that you are satisfied with the cleanliness of the room, the convenient PVC flooring (we truly hope to provide a hassle-free experience for travelers when moving their luggage), and the rich breakfast. These are all details that we have carefully prepared, and it warms our hearts to receive your recognition.Regarding what you mentioned about the room being unexpectedly quiet despite the potential for noise, in fact, we have made special arrangements for sound insulation in the guest rooms. We are glad that you have felt this sense of "peace of mind"! If you have any needs or suggestions during your future stays, please feel free to let us know. We will continuously optimize our services and look forward to providing you with a more thoughtful experience next time.We wish you a smooth journey and look forward to seeing you again!

Svar från boendet: 尊敬的客户，感謝您的入住和點評，我們將繼續保持高品質優秀的對客服務標準，竭力為每一位客人打造舒適温馨的入住體驗，歡迎您的再次光臨。

Svar från boendet: 感謝您的入住並在百忙中對我們進行點評，很高興您能住的愉快，歡迎下次光臨，祝您生活愉快。