Zhangjiajie Ruke Hotel

I absolutely loved staying here. I wish I could stay even longer. It was a very comfortable, very cozy, and truly pleasant stay for 4 nights. I have traveled to 21 countries, and this is by far the best hotel I have ever stayed at. The decor and the ambiance is solid throughout every inch of the hotel. They put a lot of thought and care into the layout and decorations, and it's stunning. My room had a cozy little balcony too which was perfect for relaxing after hiking around the Zhangjiajie National Park all day. But the staff are what make this hotel truly exceptional. Every single staff member was genuinely kind and wanted to help me with everything. They reached out to me several days prior to my arrival to get my arrival details so that they could pick me up from the airport, free of charge. Every day they provided breakfast at a time of my choosing (scheduled in advance of the next day), and allowed me to select menu options. They offer both Western and Chinese breakfast options. Every day they also brought me snacks and tea. They were always genuinely happy to see me and to help me with anything. A good example: on my last day I was heading out to the nearest "Busy for You" to get some snacks for the train the next day, and it was raining a little. I didn't mind since the walk wasn't far, but one of the young gentlemen working there ran after me to hand me an umbrella. They genuinely care for their guests. They offer free laundry service which I recommend. My clothes came back clean and in perfect condition. The restaurant is by reservation only, so please schedule dinner with them in advance if you would like to eat there. Didi had no trouble picking up or dropping off at the hotel. The Tianmen Cabelway Station is about a 15 minute walk away. The 72 Wonder Tower is about a 15 minute drive from the hotel. I had originally considered staying closer to the Zhangjiajie National Park, to be able to get there quicker and avoid lines. However, I am so glad I stayed here. There is more food and things available in town than in/closer to the park. I took a Didi from the hotel around 6:45am to the park. It took about 45 minutes with a slow Didi driver lol, and I didn't have any issues with lines. (Zhangjiajie East Gate, week of Sept 12). I absolutely loved staying here. I wish I could stay even longer. I definitely recommend staying here!

To be honest this one of the best hotels I’ve ever stayed in. It is Super clean, new with cozy atmosphere. The staff were incredible so kind, helpful and welcoming (I really like the welcoming part when we arrived). The breakfast was good and very delicious , with a menu to choose from the night before. They provided free washing clothes take around 6hrs( You needs to put clothes in front of room’s door and they will take care of it). Everything here was amazing. Definitely i will come back again

We had a super nice short stay at Ruke Hotel. Staff was very very friendly and helpful, always providing water and small snacks. The rooms are very modern, clean and comfortable. The breakfast was very delicious, but be aware that it is Chinese style (Congee, noodles,...). Will definitely stay here again as it is a perfect location to go to Tianmen Mountain and very short from the airport.

Beautiful boutique hotel. On arrival we were served tea and a sweet and a warm towel while we were getting checked in. The upstairs reception area was super cosy sitting around a gas fire and a we had their resident cat to keep us company. Room was lovely and modern. Great little touches and provided amenities were top notch. Service was exceptional and the breakfast was great with options for us to pick what we prefer off a few different menus. Location was about 15 minutes walk from the cableway to Tianmen Mountain or a short Didi ride. Would definitely stay again!!!

Fabulously friendly and caring staff . Hotel only has 23 rooms superbly decorated with all AI controls. Staff will go out of their way to take care of every need in anticipation. Free individual catered breakfast and night time free deserts . Absolutely recommended for any one to try this hotel which I think one of the most valued hotel in South East Asia. I give this 10 out of 10!

Pro: Located in neighbourhood area, near local eateriss and supermarket. Can easily grab Didi for rmb 6 to the cable station. The room quite spacious and come with AI assistance. The staff gave a fantastic welcome when we arrive, even picking us from the HSR with a luxurious limo. Con You have to change to slipper at the lobby before going to the corridor leading to the room. Don't understand the logic The room is not very sound proof and I can near people singing in the middle of the night Breakfast is limited, healthy but not tasty and don't provide additional if you ask for more. We saw a tea pot set at the main hotel lobby and we ask the hotel staff if we can offer us some tea so that we can have some traditional Chinese tea there but the staff said no and instead pour us 2 cup of blend tea instead. We felt the staff is very sincere. In comparisons, We went to eat the nearby restaurant to eat and they gave a big bag of tea to bring home. In conclusion, the hotel excel in the hardware like hotel, lobby and room design, and hotel pick up service. But lack in term of the service level.