Home2 Suites By Hilton Zhangjiajie Tianmen Mountain

Hotel well located, room was great. Few issues: the lights and light switches were round the wrong way. One switch would turn on the bedside light, but the other side of the bed’s switch needed to be used to turn it off. When asked the staff, he said it’s like that (I don’t think so). Breakfast was at best, ok. It kept us full. Other than that, great location, good service from Reception staff, and quite a cool little robot.

Our stay at Home2 has been great! Nicole at the reception was lovely! The original room we booked was facing the train tracks so it was a bit noisy. I told Nicole and she responded very quickly and changed our room so I can have a good sleep! Thank you! The room we changed to is a small suite with plenty of storage and a big bathroom. We had some issues finding cutlery but a call to the reception quickly got what we needed. The breakfast selection was a bit limited but you got everything from cold salad to hot noodles. We feel the stay could have been improved if there is concierge service to help with luggages at door or opening taxi doors when entering the lobby.

This hotel was great! The front desk were super friendly and helpful they even upgraded to mountain side view! The breakfast was delicious and clean! Overall great experience