Qianshan Moon Resort, Zhangjiajie（Landmark Store of Wulingyuan, Forest Park Tourist Area）

Housekeeping not so nice asking us if we want room cleaned now, we say no and some time after knocking on our door despite the "Do Not Disturb" on the door, we say later please as we are not in position to receive them as we are having shower, staff looks unhappy and before I can tell me to come back in 10mns she left already. When she comes back she asks if we want both beds made up (strange question), I see her washing tea cups with her hands and water only using our bathroom sink (what the ****?) and after we saw her having smoked in corridor earlier. Bacterias don't get eliminated with water and dirty hands as far as I know. Breakfast already emptied few minutes before official end time so I couldn't eat, already very early anyway, when I could eat on other days because this time I was lucky it was ok but no choice of fruits and bread wasn't refilled. Plugs in my room were japanese, not matching australian or european ones, why? First time I see that in China hotels. I got an adapter from reception fortunately. Reception staff very useless, nonchalant young people, not giving us map of the park or info, tried wechat didn't work at first and they quickly decided it wasn't worth the effort. Not there at 7am when you need them to go to East Gate either despite saying it would be no problem the day before. Gym is cheap equipment better than nothing but no light to be found when it's dark. Corridor 3rd floor is ultra cold as it is open to the outside and looks unfinished, same as basement which has dirty washing machines. Cafe counter next to reception is unattended not operational. They pretend they have a restaurant on trip.com but they don't. Room nice not exactly mountain view despite title, more building view. Bed is nice, shower looks cheaply built but pressure is good though temperature keeps changing. Smart toilet is ok. Wifi is super slow and unstable.

We had a wonderful stay at this hotel! The place was super clean, and the receptionists were very helpful and accommodating, even with the language barrier. They gave delicious fruits upon arrival. The beds were really comfy and fresh , no foul smell at all, and we slept so well after a long day out exploring. Overall, it was a great experience, and we would definitely book this hotel again if we come back. Highly recommended! Added bonus was the smart toilet bowl.

Very good customer service. Help me to book the entry tickets for zhangjiajie, help me with my parcels enquires, help to advise which route I should walk at the 张家界森林公园. The room was nice and comfy as well. They have free snacks n tea and coffee. Love their tea session. They will introduce a lot of tea for you to try and chill.