Floral Lux Hotel·Suoxi Shanju Luxury Resort Hotel (Zhangjiajie National Forest Park flagship store)

Great location and amazing staff! Special thanks to Lili for helping with getting the tickets for the national park and the night theater - it was all astonishing!! Hopefully we will be back one day :)

One of the best boutique hotels ever stayed in. Very friendly and helpful staff. Amazing rooms. Super delicious breakfast

Superb place. Super nice rooms with unique style. Fabulous place as base for Zhangjiajie National Park.

We stayed for 6 nights which is more than enough to explore the place. And of course, the National Park. The night staff at the desk is very easy to communicate, speaks english well and gave us itinerary / route in Zhangjiajie National Park. She also helped us book them! There’s a bit of discount if you book tickets through the hotel. We always asked for assistance from the morning staff to help us book the right destination for our Didi. The cleaner cleaned our room well.

I would highly recommend this hotel to travellers visiting Zhangjiajie National Forest Park and want to enter Park via the East Gate at Wulingyuan. The hotel is located 5 - 7 minutes walk from the East Gate which makes it easy to get to and back to hotel. The street in front of the hotel is filled with street food vendors and come "alive" in the evening. Do note there are not many shops around the hotel vicinity though there are a few convenience stores. The hotel staff were very helpful and provided very good advice and itinerary on how best to visit Zhangjiajie National Forest Park over 3 days, and also recommended places to eat around the hotel. Hotel provides a simple breakfast and they will cook noodles and wantons on order. I got a quiet room (which I requested) on 6th floor facing the back of hotel - if you want a quiet room suggest you request for higher floor away from the affiliated restaurant on the ground floor. The room was simple with a comfortable bed, ample space and power sockets. The only point that was not so good was the central air conditioner worked well for the first night (no rain) but did not work well for next 2 nights (when it was raining). Part of the problem rests with me that I didn't report the problem after the second night & only gave the feedback when I checked out - I was told by staff that the problem was likely caused by the rain.

The location is fantastic, right next to street food stalls, and the rooms were clean with a decent breakfast. However, my experience with the reception staff was disappointing. I felt a noticeable lack of warmth and attentiveness. For example, when we came to pick up our luggage that we had left there after check-out, the lady at the desk was sitting on her phone, chewing gum, and simply pointed in the direction of where to get our bags. It was disheartening to feel overlooked and unwelcomed during our stay. I hope they can improve their service to ensure everyone feels valued. and respected.