LRY_WWC
17 mars 2025
This hotel has amazing service!
When planning our trip to Zhangjiajie National Park, we chose this hotel for two reasons: close proximity to park entrance, and stellar reviews of their highly personable service.
The hotel is indeed very close to the park entrance. Each day we walked 10mins to the entrance. This is convenient, especially after a long day of walking. There are a few local cuisine restaurants along the same street as the hotel, good for a quick meal.
But best of all, is their service. 晓晓 / Xiaoxiao and her colleagues were incredibly helpful. Even before reaching China (weeks in advance), she had reached out to me to find out if I needed help arranging tickets and itinerary. Once we arrived, she had the tickets ready, and helped to plan each day for us - to ensure that we made the best of the good weather window, and efficient use of our limited time. We covered a lot of ground thanks to the front counter team. They are very familiar with the park, and were very accurate in the timing estimates.
I need to make a special mention to 晓晓, who accompanied my mother to the hospital. My mother accidentally fell down, and hurt herself. 晓晓 helped to translate and process all the paperwork (including insurance - which is included in the park tickets she bought for us).
When it was time for us to go, they helped to arrange transport, and even helped us arrange additional sightseeing itinerary.
For anyone who plans to visit Zhangjiajie without a guide, I highly recommend this hotel. They make travelling this park, self-guided, very easy.
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