Zhangjiajie Wangyun Juzhusu (National Forest Park Sign Store)

Medel, faciliteter är gamla

We cannot understate how wonderful of an experience we had at this hotel. To begin with, the room that we were given was practically spotless and well laid-out; on top of that, it came equipped with voice-control features which could turn off the lights, close the curtains, or adjust the air-conditioning at our convenience. Throughout our 4-day stay, we did not experience any major inconveniences whatsoever - the room was comfortable, cozy, and a relief to be in after a long day of scaling hundreds, if not thousands of steps. However, the main highlight which brought our stay to another level was the hospitality. The warmth and kindness of the staff made us feel like we were truly at home, to the point where we extended our stay by a day. They had an undeniably incredible knowledge of the weather conditions and routes in the major tourist attractions around the town. Not only did they help us work out the confusing routing around the attractions, especially when landslides blocked key roads, but even helped us book the tickets, checking in on us via text message. When we would arrive back to the hotel, we would occasionally hear a knock on our door - it would be a staff member giving us complementary spreads of grapes and plums. In particular, Li Yen was extremely helpful and hospitable throughout our entire stay, always there as a way to seek clarification and support for planning our activities. Overall, while the hotel room was comfortable and pleasant, it was the service, conviviality, and altruism of the staff that elevated this experience from a 5/5 to a 6/5. If given the opportunity, we would certainly return to this hotel.

The hotel was really good and especially the hotel host. She deserves 10/5 stars, no doubt! Fantastic experience with her. However, there were some bad things with the hotel itself that honestly has to be mentioned. The breakfast buffet closed early some days (before scheduled time). There was a lot of dust in the room Due to insufficient cleaning. And also one of the days i was there, the house cleaning did not fix my room