LN Garden Hotel, Zhanjiang

Very dissappointed with check in staff in terms of their attitude and local knowledge. Have spelled out before arrive hotel and upon arrival that we require non smoking room due to allergic. But yet the check in staff told us if we can accept 27th floor “smoking room”. We ended up have to wait at reception area for housekeeping to clean up a non smoking room for us. At the hotel lobby, we asked the concierge staff if they can ring up a taxi for us and the reply is “NO”. The comments we saw online before we arrive the hotel is very much contradict to the actual situation. Hence we decided to move to Hilton Hotel nearby in which we received warm welcome. The staffs at Hilton Hotel is polite and knowledgeable and very patience explaining to us places of interest in Zhanjiang. Will definitely recommend Hilton Hotel which is also cheaper in price and the rooms are well decorated and clean.

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Service was great, except no direct room delivery, food was not as good as I expected, considering the price, options were few. Gym is not 24 hour and requires sign in. Room was excellent.

Gggggggg

這次的入住整體滿意，前台小劉和小莫服務滿分，溝通能力很強，衞生乾淨整潔舒適。樓層服務人員很熱情，整體入住體驗不錯，但是被用早餐時，對酒店的銜接處理能力大打折扣，一是被酒店服務用餐時多次打擾，並要求付費，進去時就告知她已和前台溝通好，請和前台溝通確認，誰知不去溝通，多次走過來打擾，最後居然直接扣費。多次反覆溝通才退款。整體體驗還不錯的，被這餐廳處理的能力太差了打擾，還和另一位同事，對着我們竊竊私語，還指了下我們，這確實不是五星級酒店的該有的服務標準，還是站着花園酒店這個品牌，就降低對服務人員的培訓。湛江作為旅遊城市，花園作為五星標準，應該也要有五星標準的對標，不能收費對標了，服務能力不對標。

這次入住簡直太驚喜了！前台小劉和文詩服務超級貼心，主動幫我免費升級到海景套房。房間寬敞明亮，230度無敵海景美不勝收，裝修風格時尚又温馨，每個細節都很完美。特別感謝小劉和文詩的周到安排，雖然下了幾天雨陰天氣温突然下降很多，但也讓我們的假期體驗直接升級，以後來這邊一定會再選這家酒店，強烈推薦！