White Swan Guest House (Zhaoqing Hubin)

We arrived before the check-in time (11am) thinking to store our luggage at the reception, but the receptionist told us the rooms were ready and was kind enough to check us in early, which was a pleasant surprise :D The rooms were nice and clean, no smell of smoke, stable WiFi connection. The rainfall shower head was a bit leaky, but the regular one works fine. It was a little tricky to get the water to the right temperature, but with some trial and error it's not a big problem. The hotel is located conveniently near the Seven Star Crags (just a tunnel away from the Paifang square), and there are many shops within walking distance. Recommended for travellers visiting Zhaoqing!

I want to start off by confirming that 95% of guests who stayed here gave it an outstanding review, they certainly earned it. The check-in was fast and efficient, Guest Services staff were friendly, and courteous, we felt welcomed and our business is appreciated. The room is spotless, housekeeping staff did an excellent job. It is well appointed, and the decor is modern and elegant. We had the cozy 2-bed room and the beds are a good size, much bigger than a standard twin bed, and were comfortable. The TV has a lot of channels to choose from, but most of them are in the Mandarin language, surprisingly they had the NHL playoffs live showing on one of the channels. I want to give special thanks to the Guest Services Supervisor Qiuyan Mo，ZhaoQing is experiencing a heat wave the past few days, and apparently because of a installation miscalculation, the hot weather turned the cold water taps in the hotel hot, in all my years of traveling, I have definitely experienced not having enough hot water in my room, but never no cold water… Qiuyan Mo did everything possible to try to alleviate the problem. It was surely not her fault, and there really is nothing she could do, but she immediately took the responsibility, and was very apologetic, she offered to upgrade us to a more superior room, but since that would not solve the problem, we declined. She also personally delivered a complimentary fruit plate to our room, and left instructions for her staff to make sure we’re comfortable and to satisfy all our needs. Even though it was not ideal to shower and brush teeth in what seemed like 36°C water, but because of the way Qiuyan Mo handled the situation, made it a little more bearable. I would definitely recommend this hotel because the staff are all well trained, professional, and hospitable. I would certainly be booking this hotel again the next time I am in ZhaoQing.

Excellent customer service. Especially the sales manager, Miss Lily He 何丽珍at the front desk. Lily is very helpful, professional, having excellent communication skills. When I checked out, I asked Miss He if she can call a rental car to take me to the high speed train station. Miss He made great effort to contact a few different drivers, checked the best price and arranged the ride for me. Miss He even stood outside of White Swan Hotel in cold weather and make sure the car with correct licence showed up. Miss He is pleasant and made customers receiving the best customer service during the stay. I will definitely recommend White Swan Guest house (Zhaoqing).

Close to lake and shopping area. Reception Staff are gentle and friendly. One point worth noting is lake view are obstructed by trees.

Good enough , can't ask for much ,

Very good location. It is renewed so the equipment in the room is nice. The service is also friendly and helpful. But the water temperature of the shower head is not stable.