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After our 3 stay at hotel Mona, there’s no doubt it will be our last. 1. When we arrived strong silicone smell was our welcome. 2. Room was falling apart, refrigerator not working, nor other wall sockets. 3. In the first couple of days the food was not so good, the same food from the breakfast was at the dinner also. When the hotel was filled with guests during the weekend they tried a bit harder with the food, but not as same as the last time we were at Mona in 2023. 4. Spa and wellness center is falling apart. The tiles in the pools are falling apart, the kids we’re playing with them…The water in the hot pool was not so clean, it has never been that way. The sprinklers in the big pool are not working properly, one of the big ones is even coroded and doesen’t even work. And the most disappointing thing is that the steam bath wasn’t working, during our 5 day stay no one came to fix it… The thing that annoyed me the most at the end was that we persuaded our friends to join us in Mona along with their kids, regarding our previous experience.
Översätt
Gästanvändare
Bodde på jan. 2025
Familj
5.0/5
Enastående
Publicerades 23 feb. 2025
We felt like at home,great hotel with fantastic choice of food, cozy and pleasant atmosphere, cant wait to come again!
Översätt
Gästanvändare
Bodde på jan. 2025
Familj
2.0/5
Publicerades 17 feb. 2025
The hotel did not inform about having the Spa renovated during out stay in the moment of reservation. They did this same thing once in the past without saying sorry, and the history is repeating. This is very unfair, as they do not fulfill the determined standard for the 4* hotel. No compensation offered, except single ticket for electric car. Fully unfair and unproffesional behaviour, which would not go through in EU country. Try to avoid!
Översätt
Gästanvändare
Bodde på dec. 2024
Familj
5.0/5
Enastående
Publicerades 23 jan. 2025
The hotel has exelent location close to a school ski, restorants, shops. Very good service. It was our second time here.
Översätt
Gästanvändare
Bodde på dec. 2024
Familj
3.0/5
Publicerades 21 jan. 2025
We booked for the location only. The hotel is very old and needs immediate renovation. The food was average, not many options. Very bad smell from bathroom, the rooms are very small and cold. No kettle in room and the sheets were not changed during our 7 day stay. Not recommended
Översätt
Gästanvändare
Bodde på dec. 2024
Familj
2.0/5
Publicerades 20 jan. 2025
Don't waste your time and money at this awful hotel. Everything in this hotel is broken. Climatisation is not working, toilet odor in all rooms. Food is cold and low quality. Spa is cold and dirty with mold on the walls, hamam is not worknig and swimming pool is muddy and old. Paid parking is outside with a lot of cars.