Mount Shine Hotel Building 2

Extremely disappointing and unpleasant service by the front desk staffs. After a long day of being in the tourist area, we wanted to check in to our room and rest. The process of giving the right room to us took around 40 minutes to 1 hour. We booked building 2 which we walked up the slope with our luggage and when we arrived in our room, the wrong room type was assigned to us. We booked a double bed meaning it has only 1 bed, but we got allocated 2 single bed. We told the staffs about it, and they were part timers and they called their manager / front desk. The manager in the front desk was very rude and telecast to help. He insisted that what we booked for (double bed) means 2 single bed. He did not even try to understand or try to check if their system has error or something. Despite being very tired, we had to stand throughout in the room and had to prove to him that, for all the bookings we made, double bed =1 bed and we even showed him the booking details and pictures we made under trip.com. He did not believe and said that the hotel had full occupancy when I asked him if there is anything he can do. No proper customer service from the front desk / the manger himself. After a good 40 minutes to 1 hour, I managed to google and proved to him that double bed =1 bed and then he had nothing to refute and we were then told to return to the front desk with our 2 big luggage and by going down the slope again. Manager did not apologise for this situation throughout this whole commotion and thereafter only said is their system error and they have upgraded us. I thought the hotel had full occupancy but suddbely there were rooms available and he mentioned a few times that they are doing this upgrade for us when is their mistake from the very start. Really very disappointing experience and no service recovery nor service from the 2 managers that were in the front desk that day. We only wanted a good rest and this is what happened due to their system error. (Part timer said that before our arrival, another guest have problems checking in also due to their system fault). Will never return nor recommend to anyone. (We checked in late (got our room very late) and we checked out very very early too for this price paid with unpleasant encounter.)

本來定的暮山酒店二號樓，頭天客服打來電話，升級到了迴龍灣，這裏離核心景區更近。烏江寨內的服務，應該在全國景區可以排近前三，景區適合夜晚打卡。我離開景區當天，因腿疾發作，不便行走，景區轉運車的那位女司機（車牌好像是3713）在我沒有要求的情況下，直接將我送到了西寨門我停車的位置，司機觀察到客人的細節，説明景區平時管理到位，注重細節，為烏江寨點贊。

暮山酒店景色優美，前台女士接待顧客熱情周到貼心，非常滿意的入住體驗。酒店早餐種類豐富，用餐環境好。酒店衞生好，洗澡水也不錯，在景區裏坐觀光車很方便。

烏江寨暮山酒店環境優美，依山傍水，客房舒適且設施齊全。服務人員熱情周到，餐飲美味，特色鮮明。酒店還提供豐富的體驗活動，讓客人能深入瞭解當地文化。無論是放鬆身心還是探索烏江寨，暮山酒店都是絕佳選擇，強烈推薦。酒店前台服務很好，預訂中心還幫忙升級了房間。

房間基礎設施基本齊全，衞生較好，酒店周邊環境安靜。美中不足“取暖”略遜一籌，沒有空調或地暖，僅有電吹風，基本不起作用，對北方人不太友好，一晚上凍醒若干次，希望後續能有改進。

設施齊全，衞生乾淨整潔，環境舒適，服務周到態度非常好，尤其是酒店前台的莉莉服務員，看見我們帶着長者，長者腿腳不便，幫我們辦理住宿非常認真，還幫我們升級房間，長者住的非常安靜舒服，特意讓我感謝莉莉，給莉莉服務員五星點贊好評！給酒店增光！回京後介紹朋友來你家！👍👍👍