Anonym användare
6 december 2023
During my recent stay at Hotel Montana in Zurich, Switzerland, I encountered several issues that made my experience less than satisfactory. One of the major concerns was the lack of hot water for bathing, despite the freezing temperatures (-2 Celsius Degree) outside. After enduring a long 19-hour flight, not being able to take a warm shower was truly terrible. When I reported the issue to the hotel staff, they assured me that it would be fixed within an hour. However, they failed to provide any details on how the problem would be resolved. To my dismay, even the next day, there was still no hot water available.
However, I also want to highlight another problem I faced during my stay, which was the uncomfortable breakfast experience due to the absence of heating in the hotel's restaurant. When I went to have breakfast, I expected a warm and cozy environment to start my day. Unfortunately, the lack of heating in the restaurant made the breakfast experience quite uncomfortable. The chilly temperatures inside the dining area made it difficult to enjoy my meal and affected the overall ambiance.
I hope the hotel management takes note of this issue and implements measures to ensure a more pleasant dining experience for future guests. I hope that my feedback is taken into consideration, as I believe it will contribute to the improvement of the hotel's services. Thank you for your attention to this matter, and I trust that necessary steps will be taken to rectify the situation.
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