Gästanvändare
12 januari 2024
VERY NOISY ROOMS!!!!!! 2nd floor for which you pay 197 euros with breakfast. Normally we don't have this when we stay in a hotel. We could literally hear the neighbor on the phone and woke up to the kids staying in their room across the hall. If someone says something in the hallway, it's as if they're in your room. In fact, I wouldn't walk in the hallway with your children, because there are also sounds that you hear very loudly that you actually don't want to hear. The location is beautiful and it is nice that you can check out later, the restaurant staff is very friendly. The manager (she said she was, but she wasn't) at the front desk, on the other hand, doesn't understand what customer service means. We asked if we could get a quieter room and got a whole story about how much money an upgrade would cost her. She said that we might be able to go to the suite, but we had to pay for it and it would not be available the next day, while we could simply book it online the next day. I don't like it when people lie flat out to your face. Very unfortunate because they could really get a lot more out of this hotel. We will not choose this hotel again.
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