Hotell i Merseyside66.7 % av besökare väljer det här området
DDennisB2026.03.16
Hotel was a little run down and the rooms were only to be expected for being around 150+ year old hotel, the bathroom was a little updated and pleasant. The lifts were very bad and non responsive, had to walk down the stairs which is not ideal if we had mobility issues, the breakfast was, Well let's just say Avoid!!
Customer service was a little bit patronising to say the least.
All in all probably a 3/10 if being kind.
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2025.12.02
Really friendly and helpful staff who couldn’t do enough to help. The room was clean and comfortable with a great shower. Really good buffet breakfast with grab bags easily available for anyone in a hurry. Ideal location for exploring Liverpool. Great value.
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2025.12.05
This was my third time staying in this hotel. TV Remote control was missing (quickly sorted) shower gel container was empty (fortunately I had some left over from a previous trave) and heating was broken (thank god I always pack a 2.5tog duvet with me) and it was FREEZING during the night but do you know what? I would still return again and again. Location is unmatched, cosy bedside lighting is ace and service is always awesome
Simple but lovely hotel. Right in the centre of all the local amenities. Loads of parking available right outside the front of the hotel. Get yourself in the coaster opposite the hotel live singers and cheap drinks in the daytime.
Hotell i Merseyside66.7 % av besökare väljer det här området
Ccultureloverr2025.10.09
It's centrally located. The beds are comfortable, and the sheets are clean. However, the bathrooms could be cleaned more carefully. The rooms are newly renovated, so there are some shortcomings. The staff is friendly and helpful.
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2025.12.07
Really nice hotel, the staff were very friendly and accommodating. We had a twin cabin room (no others available)basic but comfortable and very clean, warm, TV, complimentary tea and coffee. A phone for room service if required.
The breakfast was a buffet with everything you could possibly want to start you off for the day.
We had a meal in the restaurant Friday evening which was really lovely with again great staff.
Hotel is close to Liverpool lime street train station.
Though it didn't upset our stay there was a party Friday and Saturday night that was very loud and went on till 1am
It would have been nice to have been given this information.
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2025.10.09
The room was very, supportive and friendly staff. Check in was very smooth. Nice bar for a drink. The environment was easy to find. Parking was pricy though. But there was a cheaper parking just few minutes walk away
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2025.12.11
Excellent location for a visit to Albert Dock and to the city centre for shopping. Staff are professional ,friendly and helpful. Lovely atmosphere and very clean. The onsite parking is a definite 5 stars plus. Thank you Ibis Liverpool you made my stay very special.
Hotell i Merseyside66.7 % av besökare väljer det här området
GGästanvändare2024.09.28
Good room nice staff but the front of hotel is too small which makes me walk past a few times before I find it.
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SSqrz_96Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
DDennisBHotel was a little run down and the rooms were only to be expected for being around 150+ year old hotel, the bathroom was a little updated and pleasant. The lifts were very bad and non responsive, had to walk down the stairs which is not ideal if we had mobility issues, the breakfast was, Well let's just say Avoid!!
Customer service was a little bit patronising to say the least.
All in all probably a 3/10 if being kind.
GGästanvändareThe room was very, supportive and friendly staff. Check in was very smooth. Nice bar for a drink. The environment was easy to find. Parking was pricy though. But there was a cheaper parking just few minutes walk away
CcultureloverrIt's centrally located. The beds are comfortable, and the sheets are clean. However, the bathrooms could be cleaned more carefully. The rooms are newly renovated, so there are some shortcomings. The staff is friendly and helpful.
GGästanvändareWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
DDonna TuckwellGood - Front desk were polite and helpful and helped us restock on tea and toilet roll
Average - Room was OK, cleanish but a closer look the mattresses and other spots were very unclean. Outside windows haven't been cleaned in a while either.
Bad - The room design had a weird AI pic as wallpaper. No plug in bathtub so shower was only option. The bed was supposed to be king yet it was 2 small mattresses on a king size base. Very uncomfortable trying to sleep when they keep sliding apart. The room we were in (109) was directly above a pub and there's no sound proofing, you can hear Cheryl's bad karaoke version of gimme a man at 2am like you're there in the room with her.
Overall - We didn't pay much so not too fussed but the staff were great but the company needs to clean, repair and make vast improvements to the rooms like getting the right size mattress would be a start.
GGästanvändareWonderful helpful staff, a lovely apartment overlooking the water and next door to the M&S arena.
Chloe was outstanding in her job by being caring and helpful.
Will definitely stay again👍
GGästanvändareReally nice hotel, the staff were very friendly and accommodating. We had a twin cabin room (no others available)basic but comfortable and very clean, warm, TV, complimentary tea and coffee. A phone for room service if required.
The breakfast was a buffet with everything you could possibly want to start you off for the day.
We had a meal in the restaurant Friday evening which was really lovely with again great staff.
Hotel is close to Liverpool lime street train station.
Though it didn't upset our stay there was a party Friday and Saturday night that was very loud and went on till 1am
It would have been nice to have been given this information.
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