I understand that this is a backpacker's hotel for an overnight stay, so I expect that the hotel will be near the highway and understand that I need to walk on the dark road for about 1km to get there, but at least, they need to let the guest enter the lobby first.
I arrived at the hotel at around midnight, the receptionist was away, nobody was at the desk and the work was outsourced to somebody working remotely with the intercom at the front of the building. The hotel implemented a new checking system using a check-in machine, which will need a code in the confirmation email. However, the code was nowhere to be found wherever in the trip.com app or the confirmation email of mine.
More frustratingly, the reception clerk had a very strong French accent in his English, so we couldn't understand each other clearly. In the end, a kind gentleman went down smoking and helped me communicate with them in French, solving my issue. If he wasn't there, I would probably have got locked outside for the night. This is unbelievable.
This is a very unpleasant experience. I'm writing to tell other international tourists to stay away from this place, if you can't solve these issues like me.
Hôtel bien situer , chambre correcte literie à revoir trop vétuste fait du bruit et peu agréable pour le dos. Pas de couverture en plus selon les saisons.
Tarif sans remise trop cher pour la prestation
Heureusement sur le site trip. Com la chambre reste abordable à ça juste valeur.
Idealt beläget, 20 minuters promenad från kartongen och 16 minuters promenad från katedralen
Mycket trevlig personal (speciellt den lilla unge på receptionen, mycket leende)
Chamber des plus classique, just ’ jag hade lagt en kommentar för att vara lugn och det ’ kunde inte beaktas tyvärr eftersom vi gav på tåget och redan 7:00 det går,
Distributeur de boissons chaudes en panne pendant 2 jours et pas de distributeur pour prendre une collation salée, d’autant plus qu’il y a un micro ondes pour réchauffer. Par contre 9euros 50 pour un petit déjeuner sucré et salé je trouve cela un peu cher . D’autant plus si vous le prenez plusieurs jours d’affilés.
It’s an ok stop over on the way back to Calais for us. There’s not a lot at the hotel and rooms are basic. Breakfast is included but basic and limited. Having said this, it does the job and for the price we paid it’s no problem.
Les chambres sont spacieuses et calmes.
L'hôtel est facile d'accès, la terrasse pour profiter du beau temps est un vrai plus!
Le petit déjeuner est très bon et assez complet.
Le plus: des emplacements de parking pour les motos, près de l'entrée! ❤️
About 10 mins walk from colmar station. Housekeeper is good, they folded our Pyjamas. However, there is a dried pee smell in the toilet area, although it looks clean. Could be the toilet bowl surface or the flooring that is permanently stained.
Mycket bra
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8,4/10
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MMK LohWalkable to Strasbourg Central Train station about 12 min.
Pleased that our room has a kitchenette with induction stove to boil water to make simple meals as it was raining whole afternoon when we arrived.
TTrangTThe room is clean and the cafe downstair is perfect for quick meals. It’s walkable to many places like the big Catheral. The locker room is just next to the reception
MMissus OEverything was fine as expected from a budget hotel. Receptionists were nice, although they can’t really speak English. The only issue upon check in was that I was asked to pay the hotel fees again even if I already prepaid online. They said that they did not charge the card when i made the prepayment as it was only meant to reserve the rooms. So i paid right then and there at the reception once again. Then this morning, i check that both cards (the one used for prepayment and the one used at the reception) were actually charged. Now, i have duplicate payments which I’m still tryint to resolve with Trip customer service.
In addition, we were suddenly awoken the next morning due to all the noise right outside our door. Somebody was shouting/talking so loudly and kept banging things. When i opened the door, it was the housekeeping lady. What is the purpose of putting the “do not disturb” sign on the door if the person who’s not supposed to disturb you is actually disturbing you from directly outside your room. This is the first time i have met such a loud housekeeper and the first time a housekeeper did not greet “good morning” eventhough we met eye-to-eye.
GGästanvändareBooking Numbers: *********** (PIN 5187/hotel confirmation number: ***************) and *********** (PIN 8304/hotel confirmation number: ***************). We arrived at the hotel just before 8.00 pm on 22/03/2024 - tired after after a long day of travelling. When I presented our ”Check-in vouchers” for the two rooms that we had reserved and pre-paid for online with Trip.com, the lady at the reception said that they were only room guarantees and did not represent that we had already paid for the rooms before arriving at the hotel. Therefore, I gave her our written receipts from Trip.com for our payments for the two rooms and asked her to call Trip.com to confirm that we had already paid for the two rooms. She then gave us incorrect entry codes for our two rooms, for which I had to return to the reception where she then gave me the correct entry codes. Later that evening when we passed the reception to to go out of the hotel to find somewhere to eat and I asked her if she had telephoned Trip.com yet, she acknowledged that the rooms had already been paid for online.
GGästanvändareThis hotel location was very clean calming area but 11 minutes far from the centre by train,the staff were friendly and helpful,the room was clean with good breakfast in the morning,but the only problem I really didn't like it was the toilet,the toilet was extremely small, very very small that we couldn't take shower at all because the water was getting outside of the toilet to the sleeping room,I wish if we had good toilet to feel comfortable in the place, otherwise it was really good experience as it was first time to Straßburg,we really love the city and we enjoyed alot.
Thanks alot to the trip.com
AAnonym användareRoom was spacious, good and clean. The only thing was that the reception hours need to be communicated properly. We arrived at least half hour before the stated closing hours but already no one there. As we booked through trip.com, we didn’t receive the instructions to the safe where they dropped all the keys for « late » guests. But obviously we weren’t even late as mentioned, we arrived before the reception closing hours. Thankfully we met a gentleman who had the safe’s access code and we were able to retrieve our room keys
GGästanvändareI needed a place to sleep overnight to break up my trip from the south of France ti Belgium, and this was perfect. Right off the highway, but with no traffic noise or pollution. The clientele, mostly truckers, were polite and quiet, there was no noise at night or in the hallways. The staff was pleasant and readily available, check-in and out was simple, the buffet dinner was a good quality all-you can-eat.
If you're looking for a clean, simple, friendly place to rest on your trip, I highly recommend this hotel.
DDiogo SerraHotel com um preço acessível e bastante bem localizado no que diz respeito à rede de transportes públicos, longe da confusão do centro da cidade mas em 10 minutos estávamos lá.
GGästanvändareLe ménage est a revoir et notamment dans la salle de bain des cheveux poils douche bouché
Pas de papier toilette a si 5 feuilles nous avions réservé 2 nuits aucun passage entre les 2 jours
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