Hotell med 5-stjärniga i Taiwan, Kina

Everything was very good. Staffs are kind and warm welcoming. There is free shuttle bus service from kaoshung to hotel, it’s very convenient. A bar located on the beach. Grab some beer at night with good vibe. It’s perfect!

Everything was good during my stay in this hotel. The lighting of the room was a bit too dim for me, but it wasn't a problem during the day as there was plenty of sunlight from the window. What I like about is that they put a coffee table and an armchair by the window, making it quite enjoyable to do some reading during the day. The location is a okay, around 10-15 minutes walk from the closest MRT station. The way to the station was clear and had a variety of local shops to explore.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

Food is excellent, they offered a 300NTD voucher x2 during my stay. the first room wasn't ideal as the room has smoke smell and I requested to change room which they offered and it was great. Room has good sound proofing windows second room I stayed at #2003 is near lift has updated modern look. they have morning shuttle to science park 8am, 8.30am, 9am which is great. they have evening shuttle to Big City mall which is also a ++ otherwise would have to spend 250 NTD for taxi which is expensive.

Excellent as always. However they stopped providing disposables which might affect some travelers. Do note that you cannot clock hilton points when booking on trip.

My overall experience at Hotel Kuva Chateau was pleasant, though I was a bit disappointed that the pool is closed during winter and only open from May to September. However, there is a public pool opposite the hotel where you can pay NT 100 to enjoy a nice swim and hot spring. The location is excellent, with a very clean and well-maintained park nearby. The hotel itself was clean, and I particularly liked the bathroom, which featured a spotless bathtub.

We are highly impressed with the hotel. From the moment we arrived at the hotel till the end of our stay, we felt warm hospitality from every staff. We have originally booked a superior twin bed room and when they saw us with our child, they upgraded us to a family suite and they made sure our son got all the amenities such as a child's Yukata and his own toiletries. USome of the perks of staying here is there is happy hour every day with free flow of wines plus you will also enjoy the facilities at their sister hotel Just Sleep next door for eg. Kids zone and their indoor public hot spring. All in all more than 5 ⭐🌟✨✨, my son told me if we ever come back to Taiwan, please stay at this hotel again!

Excellent and very friendly service throughout my entire stay from doorman to concierge to front desk to housekeeping to restaurant to gym. Great location next to Shandao temple MRT and within walking distance to Taipei station, nice restaurants, cafes and the famed Fuhang soy milk. I also enjoyed the excellent lunch buffer at the hotel restaurant Kitchen 12 at incredibly reasonable price. But please note that Marriott Bonvoy platinum elite or higher tier members do not receive the usual executive lounge access or free breakfast if you book via Trip.com (you need to book directly with Marriott to enjoy the benefits).

We had a nice stay here and considering the price it was absolutely worth it! The facilities, pools and the buildings are clean but definitely have seen better years. Hopefully everything will get renovated soon, because the overall concept of the hotel is great, it just got a bit old over the years

⭐️⭐️⭐️⭐️⭐️ Perfect for Families — Comfortable & Convenient Our family had an amazing stay here. The room was spacious enough for all of us, with comfortable beds and thoughtful touches that made our stay relaxing. The hotel’s cleanliness was impressive, and housekeeping did an excellent job each day. Location was ideal — plenty of food choices, convenience stores, and MRT stations nearby. Moving around the city was very easy. What we appreciated most was the warm and friendly service. Staff greeted us sincerely every time and helped with directions, transport bookings, and recommendations. Breakfast was varied and delicious, with options suitable for both adults and kids. Overall, a fantastic choice for families looking for comfort and convenience.