Hotell med 4-stjärniga i Andalusien, Spanien

We had three nights in Novotel. Location wise it is really close from the train station and the bus stand infront brings you directly to the centre as well as the airport. There is a mall beside so you can buy stuff from the Carrefour. Nothing can complain about the cleanliness too. However, a guy at the reception desk attended us for check in. We asked for stuff like what is complimentary at the mini bar, dental kit and slippers but he wasnt not really friendly in answering us. Also to our surprise that Novotel doesn’t provide dental kit, which is exceptional for our stay in experience. Other hotels have been able to provide it. Also when we checked out early morning on our last day, the same guy attended us. I asked for his help to book a taxi for us. When I asked how long will it take, he was really impatient and rude in answering. Likely won’t return to this hotel for the next stay in Sevilla.

Storslaget och spektakulärt hotell. Positiv: * Stort rum och super bekväm säng med ljudutrustning på rummet. * Cafeteria och receptionsservice mycket bra och professionell. Negativt eller förbättringsbart: * djupare städning i rummet och tätare byte av lakan vid vistelser på mer än tre dagar. * Duschgolvet är halt, halkfritt och har lite vattentryck. * Frukostmeny precis lagom för en 4*.

El apartamento está en pleno centro de Sevilla, a escasos metros de las Setas de la Plaza de la Encarnación, así que la ubicación es excelente. El apartamento tiene absolutamente de todo: menaje para la cocina, amenities en el baño, armario fuera de la habitación, planchero y plancha, toallas, edredón y dos almohadas por cada cama. La habitación dispone de un balcón pequeño que da la calle y aire acondicionado. El salón es amplio con televisión y un gran ventanal, totalmente insonorizado, muy luminoso que da a la Plaza del Cristo Burgos, desde donde se puede ver las Setas de la Encarnación. El baño era amplio y muy limpio todo. El apartamento es de lo mejor que me he alojado en Sevilla hasta hoy día. Luminoso, espacioso y justo frente a la parroquia de San Pedro. Y la ubicación? Inmejorable. Se encuentra en pleno centro de Sevilla, a escasos metros de la Encarnación (las setas). En general, no dudaría en alojarme de nuevo en estos apartamentos. Un fin de semana muy gratificante. La llegada automatizada quizás sea algo liosa. Pero hay dos grandes profesionales en recepción que te ayudarán en todo.

我訂這個酒店的時候還有點忐忑，兩晚7000含三餐，不包含孩子的餐食。看評論衹説早餐豐富，擔心踩坑。到了後越住越不想走，它有點像c lu b med，每天有各種活動，按照孩子年齡劃分，晚上能玩到11點。酒店面向海灘，往左走是熱鬧的夜市和餐館，往右是足排球場。這裏沒有什麼亞洲人，服務員會對我們很熱情❤️。最牛的是餐食，三文魚這種常規魚類我都懶得吃，鮮甜的大紅蝦，比我巴掌還長，還有車輪芝士意麪，早上當麪的鮮榨汁，我們吃兩天都吃不動了

Location on edge of town. Decent sized rooms, nice breakfast, helpful front desk. Rooftop bar but was too windy and service slow. Many restaurants and bars nearby.

Hotel was a bit far from the main Seville bus station. I asked the hotel for a transfer to the airport and they had a fixed rate that was almost double what an uber was. Better off getting that instead. Easy check in process. Breakfast was pretty average. Room was pretty standard. Had a great view of the city on the 10th floor.

We came here from a budget hotel so our thoughts on entering the room first were wow and amazing. I've stayed in 5 star hotels few times and also 1 star hotels so have an expectation of rooms and service. The room is spacious. The bed is big and comfortable. Got a good rest. There is a comfortable couch, big TV, separate toilet, shower and bath tub, mini kitchen area and AC. Room: Spacious, modern, comfortable, dining table but only one chair... Mini Kitchen: There was a mini fridge, microwave, kettle and sink but no cutlery which seemed strange as you would expect these things to be there. You had to request cutlery etc.. at reception and collect from the buffet area yourself. Shower: The shower was awesome. Spacious with overhead and handle shower. Lots of toiletries. Could have benefitted with more hangers. Has an appealing deco. Reception: Took some time to check in with people before us in a queue. Maybe checkin can be streamlined more especially if all prebooked and prepaid. We were able to add late check out till 5pm for about £20. We came back to the hotel before 5, I asked for some tea bags, but was given a key card, which was weird but just misunderstanding but it meant wasting few minutes we needed for packing. Then our key card wouldn't work on the door which took another few minutes to fix. We were able to get some hot water for the tea afterwards which was kind of them. There is a gym but didn't get chance to use it. Some staff has good English so communication isn't an issue and they will help you with what you need.

The hotel's communication is not prompt or effective. Also, the hotel address was changed to a new address after the hotel confirmed my booking. The distance from the hotel beach changed from 5 to 12 minutes, and the promise of 24-hour reception changed to no reception. The access code was not sent out promptly after checking in, but I only got it from the hotel after Trip contacted the hotel. The flat is newly refurbished with an open kitchen. The bathroom has only one towel for each person for a 4-day stay. The extra towel costs you €10. The water pressure is strong and quick hot water. The kitchen has everything you need, but the tableware is not visible. There is a kettle but no coffee maker. The living room and bedroom have windows, but we are at the same level as the people on the street. We don't feel private and comfortable opening the window or even with the shade curtain closed with the window opened. The washing and drying machine is shared with other travellers on the rooftop. The cleaning function is good, but the drying doesn't function well. The hanger was only found on the last day after the cleaner showed it to me. The hotel should say it on the first day when I asked them, rather than asking me to give them a call while I was only on a data sim and could not make a call. The washing balls are provided. Beach umbrellas are also stored in a the lobby that is not visible to us until the day we checked out. I would say it has everything, but the communication skills of the hotel have room to improve.

A nível de funcionários, achei muito fraco. Tempo no check-in demorou imenso. Falta de simpatia nos funcionários do balcão de recepção. E o mesmo se aplica aos funcionários da sala do pequeno almoço. Pouco amigáveis e com aparente falta de vontade/brio/interesse em fazer um trabalho com simpatia e atenção ao hóspede. Uma última questão que não entendo, é que os hóspedes do hotel não tenham direito (sem ter que pagar) à área reservada/exclusiva. Estranho, sobretudo por se tratar de um resort, onde normalmente os hóspedes têm full Access a todas as áreas.

My stay at Catalonia Granada was comfortable and enjoyable. The hotel is modern, clean, and very well located — close to the city center and only a few minutes by car from the Alhambra Palace. The reception staff were friendly and helpful, always ensuring guests’ comfort, and the breakfast was varied and delicious. However, I have one small comment: the room I was given was located down a few steps, which was a bit inconvenient since I was traveling with a baby and a stroller, and I had to carry it every time I entered or left the room. Overall, it’s a great hotel that I highly recommend to anyone visiting Granada, and I would definitely stay here again.