Hotell med 4-stjärniga i Johor, Malaysia

Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out.

Helpful and kind front desk receptionists. Requested for the highest floor away from lift and traffic noises so they really gave me a nice unit facing city view, but the neighbour next door was quite noisy but that’s ok didn’t affect me much. Room was spacious but not clean, found strands on hair on the floor and in the bathroom. The bathroom floor wasn’t cleaned properly too. As someone who is a cleanliness freak, it really affected my stay. TV has both local and singaporean channels and can also connect to Netflix, but the wifi was quite weak and slow but the maintenance came to fix that. Room amenities such as floor slippers, towels and dental kits were provided, however I found a small stain on the bath towel but that’s ok as there was a spare. The Airbnb is close to many nearby eateries and within walking distance to KSL, which was what I appreciated. Overall, I had a pleasant stay and peaceful sleep. Will revisit again on my day off! Kudos to the front desk staff for excellent guest services! 😍

Hotellet går ner snabbt.Jag har stannat ganska många gånger och förvånad över hur snabbt det går ner.De ger inte handsap på tvättbadet.Jag behövde ringa gästtjänster och det tog dem en halvtimme att ta med mig två små tvålbar. Förväntade de mig att jag skulle ta med min egen tvål för att tvätta händerna eller använda tvålen i duschen.Jag är lite förvirrad.Hur som helst är platsen fortfarande stor och den nya stora butiken Mr DIY är stor. Även ankarsmör på frukost smakade som margarin, men närmare undersökt är det smör.

5-Star ⭐⭐⭐⭐⭐ Absolutely impeccable stay! This place is super brand new, spotless, and unbelievably classy from the moment you walk in. Huge space with a big balcony overlooking the awesome sea view! It made us all smile waking up to it! The home is simple yet beautiful and immaculately clean down to every detail. The toilet? Super classy and hotel-level luxe. In fact, one of our kids said, It’s like a classy hotel in a homestay!” and they were 100% right! If you want space, style, and that five-star feel without the hotel price tag, BOOK THIS NOW! My family and I can’t wait to return and will definitely book this again, and check out all their 3- 4 bedrooms units! Definitely a gem! Don’t miss it!

First time here and absolutely love the hotel Very clean and great stuff The rooms were a little small but overall still very good Just 5 mins walk to mid valley mall Breakfast was one of the best I’ve tried in Jb. Had so much of choices. And very nice too Hotel delivered the request I put I Will definitely go again Very happy

This is the second time my family were staying in this hotel, we have a good experience and stayed for the first stayed but the second time seem like the customer service standards dropped, and also breakfast was nit as good as the last time, may try other hotels next time.

Hotellet har ett utmärkt läge, precis mittemot tågstationen, vilket gör det väldigt bekvämt oavsett om man kommer med tåg från Kuala Lumpur eller ska vidare till Singapore. Rumsfaciliteterna är mycket bra och utsikten utanför är ganska vacker. Jag förväntade mig en bäddsoffa men fick istället en extrasäng. Rumspriset är riktigt bra, och man sparar över 200 yuan om man inte köper frukost. På båda sidor finns köpcentrum, inklusive Huayang som jag inte hann med i Kuala Lumpur.

My usual weekend overnight stay in Johor near CIQ. Booked a superior room double bed. Room is quite clean generally and spacious. I like movable small table where I can eat next to the bed. Missing was the toothpaste and brush set and was too laY to ask from reception. I like the clean bathroom but the water pressure is not strong compared to the previous room. I really like the location.

Was able to check in early as room was available when I arrived. Staff is very pleasant and professional in handling enquiries. There are 2 reception counters, one is at ground level whereas the other one is at level 7. They also provide express check out and online check out. I was given a room at level 14. The twin room was very spacious and beds was very comfortable. The only downside was both the room and toilet door are faulty. They cannot be locked. The door ledge screw was also loose. It took about 20mins drive from CIQ to the hotel. The hotel is connected to Paradigm mall and many shops/eateries are available. Overall experience was good and I wouldnt mind returning to the hotel.