Hotell med 4-stjärniga i Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"This is the second time my family were staying in this hotel, we have a good experience and stayed for the first stayed but the second time seem like the customer service standards dropped, and also breakfast was nit as good as the last time, may try other hotels next time."

"Hotellet har ett utmärkt läge, precis mittemot tågstationen, vilket gör det väldigt bekvämt oavsett om man kommer med tåg från Kuala Lumpur eller ska vidare till Singapore. Rumsfaciliteterna är mycket bra och utsikten utanför är ganska vacker. Jag förväntade mig en bäddsoffa men fick istället en extrasäng. Rumspriset är riktigt bra, och man sparar över 200 yuan om man inte köper frukost. På båda sidor finns köpcentrum, inklusive Huayang som jag inte hann med i Kuala Lumpur."

"My usual weekend overnight stay in Johor near CIQ. Booked a superior room double bed. Room is quite clean generally and spacious. I like movable small table where I can eat next to the bed. Missing was the toothpaste and brush set and was too laY to ask from reception. I like the clean bathroom but the water pressure is not strong compared to the previous room. I really like the location."