Hotell med 4-stjärniga i Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"Service was very good, friendly and helpful front desk/reservation office. I had a request as it was my son's actual birthday on the date we checked in and the hotel kindly arranged for a complimentary slice of cake. The hotel itself is a bit dated but rooms were clean and spacious. We had 2 smoking rooms on the 13th floor which had a nice view. The AC worked well, the bed was comfortable and the fridge did cool our drinks. Usual toiletries were provided, no hand towels though. Water pressure was alright but you may need to request for a bathtub stopper (if needed) as this was missing from both our rooms. TV channels were a bit spotty, in one room all movie channels were grainy and in the other room it was actually worse, could only see a few local channels. Wi-fi signal was strong. Power points were far from bedside which is to me a major drawback as I could not charge my devices conveniently next to the bed. In one room, one of the power points did not work and we had to use the kettle power point as the other was underneath the vanity table. We didn't bother to call maintenance as we were only there for one night. Location was good, it's not in the city itself but not very far, maybe 10-15 mins by Grab. There's quite a few food outlets nearby if you're willing to walk out of the property. It's also attached to a mall but I think the duty free outlet was being renovated. We didn't really walk around the mall so can't comment. Seems a bit limited though. There's a 7-11 downstairs at the hotel itself for any snack emergencies. Lots of clubs and nightlife immediately outside the hotel but it didn't really interfere with hotel guests so that's fine. Breakfast was a bit underwhelming but wasn't terrible. There was no live egg station which is always a disappointment as the pre-prepared eggs became rather dry and unappealing. I saw bread and butter pudding tag which I thought was a nice, however it was not replenished while I was there so couldn't try. Overall, I guess it's alright for the price point."

"We recently stayed for two nights at the Country Garden Seaview Suite by Nest Home. While the unit was clean and neat, there were several issues that affected our comfort: - The water heater was not working, which made showering inconvenient. - The sofa and cushions were wet upon arrival. Although a cleaner came and attempted to dry them with a hairdryer for about 10 minutes, the sofa remained soggy and had an unpleasant smell. - The room’s location facing a busy traffic junction made it difficult to rest. Noise from ambulances, car horns, and traffic persisted throughout the night, resulting in poor sleep quality. On a positive note, the room itself was tidy and well-maintained, which we appreciated. However, the combination of maintenance issues and noise disturbance significantly impacted the overall experience. We hope these concerns can be addressed to improve future guest stays."

"Hotellet har ett utmärkt läge, precis mittemot tågstationen, vilket gör det väldigt bekvämt oavsett om man kommer med tåg från Kuala Lumpur eller ska vidare till Singapore. Rumsfaciliteterna är mycket bra och utsikten utanför är ganska vacker. Jag förväntade mig en bäddsoffa men fick istället en extrasäng. Rumspriset är riktigt bra, och man sparar över 200 yuan om man inte köper frukost. På båda sidor finns köpcentrum, inklusive Huayang som jag inte hann med i Kuala Lumpur."