Pensión Arosa

很一般，房間非常冷

Undvik till varje pris, gör inte ett misstag eller låt dig luras av en "billig" affär. Rummen är äckliga, illaluktande och smutsiga. Personalen oförskämd och respektlös. Sluta lämna efter incheckning. Lovades återbetalning men aldrig fått. Det slutade med att jag fick tillbaka mina pengar via banken

The property was a poorly maintained, single-floor establishment run by an unprofessional staff. My room, described as “2 beds with a private shower,” was not what I paid for: • No window: Instead, there was a fake “decorative window” that opened into a dirty, enclosed shaft (see attached photo). • Overwhelming smell: The room reeked of strong Indian spices, which permeated from the Indian restaurant or tenants directly below the property. • False advertising: The room lacked air conditioning, windows, and the bathroom was shared, not private. • Horrible hygiene: The property was filthy and smelled terrible throughout, and even basic amenities like the bathroom light switch were in a disgusting state (see photo). Upon seeing the room, I immediately informed the owner that I would not stay. The response was appalling: • The owner denied any misrepresentation and blamed me for not “clarifying” if the room had a window. • I requested a refund for the city tax, as I had just paid it before seeing the room. Initially, they refused, but after I threatened to call the police, they reluctantly returned it. This experience was outrageous and entirely unacceptable, no wonder every reservation on this property is non refundable. I ended up finding a clean, 3-star hotel nearby for the same price. To anyone considering this property, stay away. This was hands-down the worst lodging experience I have ever had.