Park Inn by Radisson Beijing Tongzhou Universal Resort recensioner

Svar från boendet: Dear guest, thank you so much for your wonderful review!We are delighted to hear that you found the room clean. Our housekeeping team works diligently to maintain the highest standards of cleanliness, ensuring that every guest enjoys a fresh and comfortable environment.Our staff always strive to provide warm and helpful service. We believe that making our guests feel welcome and cared for is of utmost importance, and it's great to know that you had such a positive experience with them.The hotel's location is indeed one of our highlights. Being conveniently close to Universal Studios and having a shuttle bus service makes it easy for our guests to enjoy their visit there. We are always looking for ways to enhance our guests' travel experiences.We look forward to welcoming you back in the future!

Svar från boendet: Dear guest,Thank you so much for your kind review! We are delighted to know that you had a great experience during your stay.Our hotel's location, just around 2km from Universal Studio Beijing, along with the free shuttle bus service, is designed to provide you with maximum convenience for your visit to the park. It's wonderful to hear that this aspect met your expectations.Our front - desk staff always strive to offer the best service, and we are glad that their efforts were recognized by you. The restaurant staff during breakfast time also work hard to ensure that you start your day on a good note with a pleasant dining experience. Your compliment of "Good job" means a lot to all of us.We look forward to welcoming you back in the future for another memorable stay.

Svar från boendet: Dear guest,Hello!Thank you very much for choosing to stay in our hotel. We are sorry for the misunderstanding that you can walk from the hotel to Universal Studios. However, as you mentioned, it is also very convenient to take the subway.Regarding the situation around the hotel, it may not have abundant facilities and entertainment venues like some bustling areas. But we have been always committed to providing guests with a comfortable accommodation environment and high - quality services, hoping to provide you with a quiet and relaxing resting place after a day of play.If you come to visit Universal Studios in Beijing again next time, we still look forward to your presence. We will work hard to bring you a better experience. Thank you again for your understanding and support.All staff of Libo Hotel

Svar från boendet: Dear Guest,Thank you for your glowing review of our hotel! We're delighted to hear that you found our service to be very good, with staff who were nice and helpful. Proximity to Universal Studios indeed adds to the convenience of your stay, making travel effortless.We take pride in the cleanliness of our rooms, and we're glad you noticed the daily cleaning efforts. The standard breakfast, which you found tasty, is a part of our commitment to ensure guests start their day right.Your recommendation means the world to us, and we strive to provide the same wonderful experience to every visitor. We look forward to welcoming you back again soon.Warmest wishes,

Svar från boendet: Dear Guest,Thank you for your glowing review! We're delighted to hear that our location proved ideal for your visit to Universal, and that you enjoyed our affordable yet delicious breakfast.A special thank you for acknowledging Jack; we'll be sure to pass on your gratitude. His dedication to providing excellent service is truly appreciated.We look forward to welcoming you back soon, and hope to exceed your expectations once again.

Svar från boendet: Dear Guest,Thank you for taking the time to provide us with feedback on your recent stay. We are delighted to hear that you found value in our spacious rooms which can accommodate up to four persons, making it an ideal choice for families or groups.We're also glad that you found our staff to be helpful, especially with food delivery orders. It is always our goal to assist our guests in any way possible to ensure a comfortable stay. The complimentary laundry service is indeed a bonus, though we understand your concern about the potential wait times due to high demand for the washer and dryer. We will take your feedback into consideration as we strive to improve our laundry facilities.Regarding the cleanliness of the floors, we apologize for any oversight on our part. As we aim for the highest standards of cleanliness, your comment has been noted and we are taking necessary actions to ensure that all areas of the hotel are spotlessly clean, even without carpets.Your satisfaction is our top priority, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay.

Svar från boendet: Dear guest,Thank you so much for your wonderful review! We're delighted to hear that you and your kids had a great experience in our family room with a bunk bed and bathtub. Our aim is always to create a cozy and enjoyable environment for families like yours, and it's truly rewarding to know that it met your expectations and was loved by the kids.Moreover, we're glad that you found it super convenient to get to Universal Studios from our hotel. Location is one of our key advantages, and we strive to make it as easy as possible for our guests to access nearby attractions.We sincerely hope to have the opportunity to welcome you back again in the future. We'll continue to maintain and improve our facilities and services to ensure that you'll have an even better stay each time. Thank you again for choosing us!

Svar från boendet: Thank you for sharing your detailed experience about the hotel. It's great to hear that the staff was helpful and friendly, and the breakfast was amazing. The robot delivery service also sounds really cool. However, I'm sorry to hear that you had trouble with the room temperature in winter. Maybe the hotel could consider making some adjustments to the heating system in the future. Overall, it still seems like a great place to stay, especially considering the free shuttle to Universal Studios.

Svar från boendet: Dear guest,Thank you very much for your detailed review. We sincerely apologize for the inconvenience caused by the small beds and the stained corners in the family room. We are glad that our front desk staff, Amy, was able to quickly arrange a clean and comfortable alternative room for you.We are also delighted that you found our location perfect for visiting Universal Studios Beijing. And it's great to hear that Aron was so helpful in arranging your taxi transfer to another hotel.Your praise for Amy and Aron will be shared with them. We will also take your feedback about the family room seriously and look into ways to upgrade it. We look forward to serving you again in the future.

Svar från boendet: Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that our hotel provided a convenient location, practical multilingual services, convenient amenities, and a complimentary shuttle service for your trip to Universal Studios Beijing. These are features we have specially designed to enhance the guest experience.We apologize for the issue you encountered regarding room cleaning. Our standard operating procedure includes daily room cleaning services, including thorough tidying and changing of bed linens. However, we understand that guests may have different preferences, such as reducing cleaning frequency for privacy reasons. Therefore, we do offer an option where guests can inform us if they do not require daily cleaning.We highly value your feedback and will take steps to ensure that all guests are clearly informed about our service options. Additionally, we will reinforce training for our staff to ensure they provide services that are more attentive and proactive.Although you mentioned that this stay was only for two nights and the cleaning issue was not a major concern, we still strive to offer you a more perfect service. We look forward to the opportunity to serve you again in the future and ensure that your next stay exceeds your expectations.Once again, thank you for your understanding and feedback. We wish you many joyful and memorable trips in the future.

Svar från boendet: It brings us immense joy to know that our hotel has consistently been your preferred choice, especially due to its proximity to Universal Studios. We are delighted that our complimentary shuttle service, operating at 8:00, 8:40, and 9:20 AM, has enhanced your convenience during your visits.Your compliments on the variety available at our convenience store and the extensive breakfast selection are deeply appreciated. We strive to cater to diverse palates, offering both Western and Chinese breakfast options to ensure a satisfying start to your day.We sincerely apologize for the dust issue you encountered in your room, which affected your comfort. Please rest assured that we have taken note of your feedback and will reinforce our cleaning protocols to prevent such occurrences in the future. Your health and well-being are of utmost importance to us, and we encourage open communication so that we can address any concerns promptly.Looking forward to welcoming you back, we promise continuous improvements for an even better experience. May your days be filled with joy, and we anticipate the pleasure of hosting you again soon.

Svar från boendet: Dear guest,Thank you so much for your recommendation! We are delighted to hear that you found the room big and cosy. Our proximity to Universal Studio Beijing is indeed a great advantage for families looking to have a wonderful time.We strive to provide a comfortable and convenient stay for all our guests, especially families. We look forward to welcoming you and your family back again in the future!

Svar från boendet: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us near Universal Studios Beijing (USBJ). We are delighted to hear that our staff’s efforts to assist you, despite language barriers, were recognized and appreciated. Your kind words about our team are greatly encouraging, and we will certainly pass this positive feedback along to them.We apologize for the inconvenience caused by the navigation issues on Apple Maps and the unexpected challenges you faced with our shuttle service. We understand how important reliable transportation is, especially when visiting popular destinations like USBJ. Rest assured, we are addressing these concerns internally to improve our services and will take steps to ensure that our guests are well-informed about alternative transportation options in the future.Your suggestion to warn guests about the shuttle situation and recommend a cab ride is helpful, and we will incorporate this into our guest communication. We value your input and appreciate your constructive criticism, which will aid us in enhancing our guest experiences moving forward.Should you decide to visit us again, please do not hesitate to reach out to us directly for personalized recommendations or any assistance you may require. We are committed to making your stay as enjoyable as possible.Once again, thank you for your patience and understanding. We hope to have the opportunity to welcome you back soon and provide you with a more seamless experience.

Svar från boendet: Dear guest,Thank you for your feedback. We are glad that you find our location convenient for visiting Universal Studio Beijing. Regarding the limited number of restaurants around the hotel, we will take this into consideration and try to provide more dining suggestions or cooperate with more food delivery platforms to offer you more choices in the future. We hope you still had a pleasant stay with us and look forward to seeing you again.