Grand Hotel Del Mare Resort & Spa

would leave a 5 star,even they don’t have a beach and it’s impossible to swim because of rocks and access to the beach is very difficult,but they don’t advertise it! The hotel itself knew better days, definitely not 5 stars.But I would swallow all those things if I didn’t have an interaction with Arshad front desk receptionist.He was acting nasty arrogant even belligerent when I approached before leaving to clarify hidden charges.It was a scary and very disappointing experience for us regular Italy visitors.Italians are famous for welcoming ,but that was not the case with Arshad.He was pretending that he is the boss.If front desk allowed to speak with guests like that,it gives very bad impression on management.Front desk called after with apologies but unfortunately aftertaste is left.I would not recommend this place for stay.

Beautiful pricey property in a charming small town. We spent a week there and it was the perfect choice for us the multiple facilities meant that there were always options for something to do, and the property is very unique plenty of small nooks and corners to explore. I wouldn’t recommend it for children Staff are professional yet have a warm human quality, perfect representation of italian hospitality When you book make sure to book direct you’ll get a better offer, also make sure you ask for a renovated room because some are still dated, if you can get a room with club access do it, its a brilliant concept

This hotel is like an old lady. She’s a bit faded and not what she used to be, but you need to respect her for her knowledge and experience. She knows how to treat her customers; It’s clean, really nice beds and the breakfast is amazing. The view is spectacular, but the whole place feels a bit run down.

Currently a guest at the Grand Hotel Del Mare in Bordighera and second to none, I have hust had the worst check in experience it's possible to have at a 5 star hotel. Was almost overcharged by 100% of the price of my confirmed rate. Had to challenge it and show her my booking! Not made to feel at all welcome when I arrived , instead I was greeted by a mildly argumentative receptionist and was told, well, we don't make the rules, 'you've got the room you've got because you booked through ***********' - as if that's just the worst thing in the whole world! I reminded her nicely that I was still €400 per night for 2 rooms over a 3 night stay! Had to request to speak to the manager after my beautiful children were put in a room with a metal construction in front of a window - the sea surrounds the hotel. Just dreadful! Sets the tone of the stay even before we've started. In and amongst the arguing, I had to remind her to please hand over the keys! Absolutely dreadful!!

We booked two nights here while on a road trip in Europe. In all we stayed in ten hotels and this was by far the most expensive and old fashioned. On checking in we were told we had been 'upgraded', well we wouldn't have liked to see an unupgraded room. We believe the upgrading was giving us a room on the fourth floor so we did have a very good view out over the sea. However the room was small, old fashioned, no coffee maker or tea yet shelves of drinks and snacks we could pay inflated rates for. The bathroom was a complete disaster, small and cramped with a ridiculous cut down bath and a VERY awkward shower in it. The only hotel in ten that still had single use plastic bottles of toiletries. Everything was fancy, polished dark brown furniture, frilly lacey things everywhere, such a contrast to cheaper hotels we had stayed in elsewhere. I could faintly smell cigarettes in my pillow, not nice. We were given a big heavy key to the room, awkward to carry around. The prices were off the scale! Drinks were €20 each and the dinner menu expensive and uninspiring. Two points for very good wifi and a great view. Comfy bed, but all beds are comfy these days. One plus point was with the very expensive drinks you had very good aperifivi snacks, in fact they comprised our dinner on the second night. The staff were without exception helpful, polite and professional but white gloves on the waiter? Which century are we in? There was valet parking but €1099.50 for two nights was extreme. I think the title of the place gives it away.

My sister and I got eaten alive by bed bugs. We booked the family room on the 3rd floor and we each have 100+ bites on our arms, legs, neck, back, chest, stomach, hands, and fingers. My mom slept in the separate room in the single bed and was spared. In the morning after we had already slept in the king-sized bed we saw dead bed bugs on one of the pillows. We showed the staff and they did nothing - didn’t even apologize. I never write reviews but felt it my duty to warn others.