Velvet Hotel

My stay at Velvet 1889 was the worst hotel stay of my life so far. The receptionist refused giving me bed covers and told me to turn the A/C on instead. It is February, and it's Cairo nights are incredibly chilly. When I contacted the customer service, they told me the same thing and the A/C would be more than enough! I felt completely humiliated and dehumanised. The bedsheets had body hairs stuck to them and the towel I was given was already wet. I had to cut my stay short and leave the hotel at 12 a.m. to go and look for somewhere else where I could even have the luxury of having blankets. When I came out of the room, I found that the receptionist was putting together bedsheets for me to use as make-do blankets. The experience was disappointing through and through. They did not even once apologize or show any vague understanding of human needs, such as having a warm place to sleep in in such a harsh winter!