Benrat Hotel

Felt abit disappointed because service is not top tier. As you can see from the images the fridge requires us to plug in electricity (see chinese characters) before it works. we could not find the plug and called the reception. He sounded reluctant to come to the room to help us. I told him we prefer him to setup for us since we are afraid to damage the facility since it was not easy to find the plug. the guy came up with a sour face and he did help us with setup but very cold attitude. oh well... thats your job right...our request is not unreasonable, we also didnt scold him or gave him attitude etc. but why he gave us attitude right? we also enquired where is the post service nearby the hotel and they told us to search using our phone. 😐 but hotel facilities wise were great and cute with the bear designs. hotel staff needs further upskilling in terms of customer service and professionalism. location of hotel is convenient too, it is near many shops, walking distance to chunxi road.

The best part of the hotel is the customer service. The receptionists are friendly and always ready to assist. The cleaner cleans swiftly after we left the room. Room is clean, toiletries complete, towels thick and fluffy, the bed is comfortable and has massaging option, water pressure is strong, and has air filter. It is conveniently located at the bar street. So much to see and do. But also because of this, it does get noisy. There is a club which blasts music the whole night until 8.00 a.m. the next day. So, you can ask for ear plugs if you want a goodnight sleep.

Great Location and Service, their bed comes with smart bed which is very comfortable 222777