DoubleTree by Hilton Florence Metropole recensioner

It has a nice view!

Bad experiences with this Hilton hotel. It should not be called Hilton. 1) My reservation could not be found in the system. So I had to wait for almost an hour before getting the room which is almost 10pm. 2) I was told that I had to contact trip.com in the morning regarding my booking. Hoerver, trip.com customer service agent was very attentive and fix this issue for me in the next morning immediately. 3) The phone in my room was out of order. I told the front desk to have it fixed while I was out but when I am back it was still out of order. So, I had to walk down to the front desk everytime I want to get some service.

A bit far from city Centre, so we took a taxi. There is a great shopping mall next to hotel. Restaurant service is not good , choice is very limited

situated near the Tram station, there is a free transfer from the Hotel to the nearest tram station.

Good location but hotel staffs are friendly and helpful. Room was generally clean and spacious.

Everything was great, and the hotel will take you to downtown with bus only for 1.5 EUR and every one hour, the hotel is nice the staff are are nice too

Great service and nice room! Room had nice Crabtree amenities too. Recommended!

Good hotel but a bit far away

Facility aging

恰逢生日當天入住希爾頓酒店，在沒有提前告知的情況下，在入住酒店依然準備了驚喜，送了兩杯bar的飲品卷。

Aria condizionata sempre in funzione, nonostante lo spegnimento e nonostante l’apertura della finestra, che prevede lo spegnimento. Bagno pieno di residui di polvere di gesso, probabilmente sono stati fatti dei lavori in precedenza sl mio soggiorno, ma puliti male..

酒店房間很小，服務員給的房間在二層，沒有任何景色可以看。也是因為在低樓層所以廁所下水道一直有臭味。設施一般，床單還算乾淨衞生，但是沒有拖鞋。對於一晚八百人民幣左右的價格不是很划算… 最後希爾頓發給我個人郵箱的的價格是87歐元每晚，和攜程的差價有兩百多，這個也可能是我們拿到低樓層，差方形的原因？

這家酒店真心不錯，性價比高！房間寬敞乾淨，睡起來特舒服。早餐種類多，味道也地道，吃得飽飽的出門。服務員態度熱情，有啥需要幫忙的立馬搞定。位置也挺好找，周邊吃的玩的都方便。下次來這兒還住這兒

호텔 시설은 나쁘지 않았지만 체크 아웃 과정에서 직원들의 응대가 아쉬웠다. 내차례 직전에 중국인 단체 관광객들로 인해 혼잡스러운 것 같았고...영어를 거의 못 알아듣는 직원의 태도가 이상했다.