The Reserve - the Leading Hotels of the World - Savoy Signature

First class service, accommodation and food. The discerning traveller looking for an exclusive, tranquil getaway will not be disappointed!!! We have been racking our brains to try and find any minus points ! We would highly recommend! One of the best hotels in the world!

The Reserve in Madeira… what can I say? This place is as close to perfection as it gets. Nestled in one of the most beautiful spots on the island, The Reserve captures the spirit of Madeira like nowhere else. Waking up here is a dream – you’re greeted by the sight of lush mountains rolling down to the endless Atlantic, and at night, you can watch the sun dip below the horizon from the privacy of your own terrace. The views alone are worth the trip. The attention to detail in the rooms is next-level. You can tell someone really thought about what guests would need – and want – right down to the finest touches. Every room manages to feel intimate and luxurious at the same time, and let’s just say the beds are dangerously comfortable. The staff is everything you hope for in a place like this. They go above and beyond to make you feel at home and are ready to make anything happen, from setting up off-the-beaten-path hikes to making sure your glass is never empty. It feels less like service and more like friends who really care. And the food… wow. It’s an experience all on its own. They’ve managed to take traditional Madeiran ingredients and dishes and reinvent them, keeping the authenticity but adding just enough creativity to make every meal memorable. Breakfast especially is the stuff of dreams – fresh, local, and beautifully presented. Add to that the spa, the infinity pool that looks out over the ocean, and the ease with which you can explore the island from here, and it’s clear The Reserve is a place that’s thought of everything. This isn’t just somewhere you visit; it’s somewhere you’ll never want to leave.

My wife and I spent three days at The Reserve as part of our honeymoon, and we were blown away by the level of service that we received during our stay. From the moment we arrived, we had a Personal Assistant to welcome us and show us around the hotel. We were able to contact her via WhatsApp, obtaining details about local events and places of interest as well as facilities at the hotel, such as the private pool and restaurant at the Jacarandá Club on the top floor, accessible only to guests of The Reserve. When we needed anything at all (which included forgotten items left at the sister hotel Saccharum, a late-night adjustment to the air conditioning, and translation to liaise with another restaurant in Funchal), the staff were incredibly quick to support us and ensured that we were thoroughly satisfied. The food and drink options were delightful, and we were particularly impressed by the evening turndown of our room that was accompanied by drinks and snacks. The facilities (including a Reserve-only reception and lift, and the pool on our balcony) were sublime, and the way we were treated at The Reserve made us feel like royalty. We would be delighted to return one day!

I had the best hotel experience in the world at The Reserve and Savoy Palace. I went back 4 times in 1 year and decided to get married there! My wedding was the best possible experience from planning to conception because of the outstanding staff and chefs behind it. The staff is professional, warm, welcoming and efficient. The rooms are spacious, clean, and comfortable. The 16th floor for Reserve guests is the perfect place to relax and have an amazing private meal. While downstairs, the other restaurants have extremely tasty meals. Each restaurant has its own character and delicious taste. I love Terreiro’s octopus, Alameda’s espetada madeirense and Pau de Lume’s pumpkin, not to mention Galáxias incredible banana dessert. The spa is beautiful and the treatments are the best. The gym is modern with a wide range of equipments. Overall, the hotel has a spectacular view, service, staff - all contributing to the best experience in Madeira and dare I say, the world! I stayed at another 5 star hotel in Madeira and switched to the Savoy because it is a thousand times better! There is no hotel like it in the island or even in Portugal. It is the perfect place to go with a big group of friends and family as it accommodates all ages and necessities. While also being a very romantic place to go as a couple. I can’t wait to go back and make it my annual holiday spot! It already feels like home away from home!

What a spectacular experience! The Reserve is a special place, and the concept of staying in a boutique hotel within a hotel was very unique. The rooms are beautiful, but it was the service that was truly outstanding. We love The Four Seasons and The Reserve is on par with that brand in many ways. What sets them apart is the GEPA, a personal concierge that is there to assist with whatever the guest needs. The private spaces available only to Reserve guests made it that much more enjoyable as there were no crowds. We considered another popular hotel nearby, and while that spot is beautiful too, there was zero doubt that we made the correct choice in choosing The Reserve. It was the best spot to celebrate our babymoon and we will definitely return! Thank you to the hotel and wonderful staff for treating us so well.

One of our favourite hotels we have stayed at, made special by the fantastic staff at The Reserve (from reception to room cleaning to pool and breakfast staff!). A very personal stay, which we didn't think we'd enjoy as much as we did. The GEPA service was great and was very useful with hiking and hotel recommendations. Room amenities were great including the pillow menu and the smaller touches including cable tidies for our charges. Packing and unpacking service was a plus. Overall a great stay, with Asian style service that you don't often see in Europe. Will definitely be returning