Gästanvändare
19 maj 2024
Very bad service , not statiesfy with the sevice and front office. We check in late night around 11pm. We we’re so tired because we travelled form so far (PD) which is around 450km from the hotel. In the middle of night the ac didn’t work it is like oven. Very hot the kids like cannot sleep and crying in the middle of night . They never replace any room for that i did ask them but they refuse. The hotel manager or duty manager named Cling we did complain to her in the morning when check out , she was very rude. Not listening to us like we’re staying for free. We did ask them for check the room before the guests check in , she told that they did check but if the problem happen in the middle of the night she cant do anything and not her problem. Please give good service we ask for what we pay not more and please be polite with customers. I was very angry with the manager Cling , she was very rude with my father cannot give respect for old man 68years old man. The housekeeping was very friendly.
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