The night shift staff who checked us in showed no empathy or concern for guests dealing with non-functional air conditioner in their room. Despite calling him three times to report the issue, he simply advised us to wait for an hour or two for the room to cool down. It's quite clear that you can tell if an air conditioner is working as soon as you turn it on.
If he had immediately provided a fan and acknowledged that the air conditioner wasn't working, we wouldn't have been as frustrated. We understand that due to the Canton Exhibition Event, changing rooms might not have been possible. However, his delayed response in finding a solution was unacceptable, especially in the hot weather when we needed a good sleep after a long day.
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