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Phenomenal stay! We spent 2 nights in the Hime room at the end of April 2025, and from the moment we arrived, we felt completely relaxed. The service was exceptional—someone greeted us at the gates to carry our bags, and we were escorted straight to our room where check-in was done. We were offered a welcome drink and dessert, which was a lovely touch. The mini fridge was stocked with a great selection of beverages, including wine, beer, sparkling wine, tea, juice, and sparkling water. We had both dinner and breakfast in our room, and the meals were excellent. The dinner did take a bit longer than we expected, but that’s just because we typically prefer a quicker meal. The staff went above and beyond to help us—arranging bus times, assisting with booking a taxi, and quickly fulfilling our requests for a humidifier, memory foam pillow, and supplies for a sprained ankle. The room was very clean, well maintained, spacious, and stunning. We spent a lot of time relaxing in the room and onsen and wished we could've spent longer there.
Översätt
Gästanvändare
Bodde på feb. 2025
Annat
10.0/10
Enastående
Publicerades 27 mars 2025
We have had an amazing stay which helped us immerse in the Japanese and local Hakone way of life. The dinners were exquisite and served with the traditional respect and explanation. Breakfasts were well chosen to give us a truthful and varied tasting. Superb service, polite, punctual and pleasant. Thank you
Översätt
Gästanvändare
Bodde på maj 2024
Annat
10.0/10
Enastående
Publicerades 28 juni 2024
I’ve been lucky enough to stay at this resort twice, most recently last week and I’m already dreaming of my return! I’ve stayed in many luxury resorts in Japan but this is my favourite so far. Everything about this ryokan is absolutely stunning & it’s perfect for those who are looking for the utmost privacy, and a feeling of luxury & exclusivity for a special occasion. This time I stayed in the room called Hime (Princess) & I really felt like one during my stay! The view from the balcony was so beautiful, a bamboo forest where you can hear the cute sounds of the little green frogs. With the name Kinnotake (Golden Bamboo), the hotel’s theme is based around the Japanese story Taketori Monogatari (tale of the bamboo cutter) so you can see plenty of bamboo touches in your room. It was more like a suite with several rooms so there was plenty of space, the bed was so comfy and i loved that not only did we have our own private onsen & sun deck but there was also a huge inside bath too! The meals are served in your room which I love as its more private - you can wear the comfortable yukata the ryokan provides (& don’t worry it’s separate to your bedroom so the room won’t smell of food after). Eating ise-ebi sashimi & then having ise-ebi in miso soup for breakfast was a true highlight for me, along with the sweet & tender amadai fish as these are not common to eat! You can also decide to have your dessert served at the bar which we did so we could relax with a cocktail near the bamboo forest & pond too! It was truly a dream experience & I think it’s perfect for those celebrating a special occasion. Highly highly recommend if you’re looking for a once-in-a-lifetime stay when in Japan, it won’t disappoint!