Hotel Villa Hakuba by Hhg

I paid 170,000 jpy per night for this 4 bedroom hotel which is more like a hostel. The room is so old , dark, toilet small like a cubicle and not even offer you a washing machine or coffee machine. There is only 1 washing machine in the dry room which is more like a humid room. Small and packed with skis , jackets and a big mess. Staff is okay but helpness. I came back one night at 11pm and found out the door is locked. Reception closed at 7pm! And i called for help from nearby hotel and managed to find a nice guy from Koharu hotel and he helped me to call someone and get me the door access code. The hotel gave you a paper when you checked in and expect you to read everything without highlighting the reception closed at 7pm and you need an access code. I will say this hotel is the worst i have ever stayed in hakuba and i have been visitng this resort for more than 20 years!