HangZhou Linan TuanKou ZhongAn HuiZun Hot-spring Resort

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

清明假期的輕鬆之旅，很贊 酒店環境優美，服務非常好 一家四口，訂的LOFT房間，給升了高級套房 早餐也是非常豐盛👍 雖然一路堵車，身心俱疲，到了酒店泡了温泉♨️ 徹底放鬆心情☺️ 小孩玩的項目也多👍 遺憾就住了一晚，下次回安徽老家順路再過來住兩晚🍵

第二次來玩了 環境設施維護的很好。 套餐包含下午茶自助， 早餐自助（五星水平）。 帶着狗子 入住時看到小朋友有點兇， 前台小戴很有耐心。 晚餐體驗和温泉都不錯 下次還來