HangZhou Linan TuanKou ZhongAn HuiZun Hot-spring Resort

Great place to relax and enjoy hot springs and pools. The resort villas are decent size and clean. There is a selection of pools and hot springs to choose from. It is a large hilly resort so moving about requires using melex shuttle cars. It’s a shame it’s difficult to communicate with the local drivers… on multiple occasions we were not picked up or dropped off at the right stations. There is however an amazing group of interns from Indonesia who deliver excellent quality western standard service. It would be a great idea to place those interns across the resort to improve customer service experience and set a better example and customer focus to the local staff members who unfortunately sometimes lack customer service skills. Currently the international interns are mostly in the restaurants and spa, but they are most needed at the reception, hot springs, pool areas, shuttle service stations.

The staff were phenomenal! So helpful and made every effort to ensure we had the best time during our stay. The hot springs were beautiful, well maintained and clean. The only thing I would suggest is to ask about food as there are restaurants but not all of them were open on the same day.

在這美麗的山景中浸泡温泉，確實是一種非常愉悦的體驗，能盡情享受這份難得的寧靜與舒適。在這如詩的山谷深處，泉水温暖如春，我在其中浸泡，身心俱得其樂無窮，彷彿時光緩緩流淌，將一切喧囂拋諸腦後。

房間不錯，東西很齊全。衞生還可以，但是這個價格，就難免期待值和要求會更高，衞生方面提高的空間還很大，馬桶裏面有污垢，座圈用濕巾擦的時候有黃色的污垢，馬桶材質不太好，沖完廁所有掛壁。 服務不錯，來回接駁很方便。孩子玩的很開心。

首先這個衞生差評不針對打掃阿姨，打掃阿姨是蠻認真的。這個衞生差評是給酒店沒有配備專業消殺跳蚤的工具的。入住第二天早上，發現被跳騷咬了後通知前台更換床單被套後還是沒有改善，第三天早上起床後渾身都是，奇癢無比。皮膚全部抓破，導致無法與朋友後續一起温泉漂流，入住過那麼多酒店第一次被咬成這樣。 經過朋友協商，酒店項經理處理問題還算比較積極，沒有逃避問題，第一時間給予更換房間及提供一份晚餐代金券。不過還是希望酒店重視，作為一個度假酒店這些蟲害防治問題應該是最基本的。 酒店也有好的方面，比如環境，設施都不錯的。但是還是那句話，最基本的衞生（跳騷）都保證不了再好的風景環境都沒用。

酒店在山谷中，羣山環繞風景優美，設施齊全，房間衞生整潔，三處湯泉我們都體驗了，孩子們玩的不亦樂乎，尤其是對無邊泳池意猶未盡😀，最後我們又續訂了一晚上。酒店服務人員都很熱情，尤其是前台小戴，在我們辦理續住的時候耐心解答了我的諸多問題，非常感謝！我們計劃冬天再來體驗一次～～～