City Xiyouli Hotel (Hangzhou West Lake)

Clean and big room. Hotel maintenance walk 1 min reach metro station Easy access to all shopping mall, food streets and attractions areas Easy access to airport

Super convenience location! Just next to subway station, walking distance to Wulin Night Market and Xi Lake. They provided fruit basket as per photo shown and the breakfast bar even provide ingredients for tea, which is quite thoughtful. Appreciated front desk 小范who helps us lots, thanks and sure will recommend to friends.

Highly recommended this hotel - the location is fantastic. Outside the lobby is a train station, 7-11 and a few eateries. Opposite there is KFC, right behind the hotel (less than 10mins walk) are filled with food eateries and wulin night market. It was raining during our stay, the lobby also provides umbrella. The hotel has a common guest area located at level 4 for guests to chill or have their meals - provides hot water and complimentary bottle waters too. It’s a nice touch for travellers especially family or friends. However, on our 2nd last night, it came a group of guests who kept smoking at the common area (they are not supposed to). I have feedback to the service crew and they told us to inform them if we see anyone smokes as the hotel is a non smoking hotel. Other than, everything is really good. I will return back to this hotel. All the monkey god statues are cute too!

We stayed 4 nights, the breakfast was fantastic!! Service staff from front desk to F&B to house keeping was impeccable. Free laundry machine available 24hrs. Highly recommended!!

Location is awesome, hotel is clean and spacious! definitely recommending their family room! Love this place 👍🏻👍🏻👍🏻

A very interesting hotel concept and theme based on Journey to the West. Very thoughtful design concept and spacious family room design. Excellent service experience from check-in to housekeeping to instant responses to our We Chat feedback. Special mention to 小范 and 小周 who were very customer service oriented. They also brought us to other rooms after we gave feedback that the dual family room we booked seemed noisy as it was facing the busy main road. The housekeeping team also included a mattress topper when we gave feedback that the mattresses were hard. Location was excellent within walking distance to 武林夜市 and 西湖。 Saves us a lot of time in commuting.